Contributor I

Answered

trueplay not working

17 replies
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Cannot get trueplay to set up my two play 1 and beam after moving. Very annoying. The app starts and the test tones are heard but it cannot fintune. Tried a friends phone as well as reboot iPhone. IOS version is 17.6.1 and Sonos app version 80.12.03.

I have a hearing devices and therfor a surround system helps me hearing. But now I hear the music very (very) loud but the voices…way to soft. I switched on the speech amplifier but not enough.

The sound is terrible and I cannot watch TV. Sound is totally unbalanced. And I cannot adjust a thing.
please help, much appreciated!

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Ken_GriffithsAnswer

Note if the problems persist after unbonding/rebonding the surrounds then it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

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Ken_Griffiths

@Vashje

You’d perhaps be better off with the Sonos Amp HT setup with two, in-wall, or floor-standing, speakers, one on either side of the TV and use the two Play:1’s as rear surrounds. See link & video below:

https://www.sonos.com/en-gb/shop/amp

Stanley_4

Grand Maestro

Front left, right and center all come from the Beam, it really has to be centered on the TV and unobstructed.

Go Amp and speakers as suggested.

V

VashjeAuthor

Contributor I

Yes, that’s the way to go I think.

Not the cheapest option, so have to see if I can create budget…

Otherwise I could maybe mount the beam on top of the baseboard/toeboard.

Thanks all!!

Stanley_4

Grand Maestro

If you don't have speakers in mind Crutchfield.com has some excellent discussion on a lot of different ones. Good pictures too, might help find ones that both look and sound good.

Airgetlam

I would never put speakers behind a plywood wall, and expect them to work. Counterintuitive to me to obstruct the audio waves being emanated by whatever speaker is in use. I even question those ‘in ceiling, behind drywall’ speakers, but I don’t have any personal experience, perhaps their physical design takes care of that, something no Sonos devices do.

Bruce

V

VashjeAuthor

Contributor I

I tested and there’s enough space above the ‘fireplace’ (which is no more than light) to mountain there. I’m gonna test how the sound is when beam is mounted under the fireplace and above.
will take a while because I need an extra hand to remove the fireplace.
so i’ll be back ;-) .

thanks so far for all the input.

Airgetlam

Your ears and preferences are always better than anything we could tell you.

Bruce

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