Contributor I

Answered

trueplay not working

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Cannot get trueplay to set up my two play 1 and beam after moving. Very annoying. The app starts and the test tones are heard but it cannot fintune. Tried a friends phone as well as reboot iPhone. IOS version is 17.6.1 and Sonos app version 80.12.03.

I have a hearing devices and therfor a surround system helps me hearing. But now I hear the music very (very) loud but the voices…way to soft. I switched on the speech amplifier but not enough.

The sound is terrible and I cannot watch TV. Sound is totally unbalanced. And I cannot adjust a thing.
please help, much appreciated!

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Ken_GriffithsAnswer

Note if the problems persist after unbonding/rebonding the surrounds then it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

Ken_Griffiths

I have a Beam (gen1) (Main Bedroom) with One (gen2’s) & Sub Mini and that’s Trueplay tuned okay, but my iOS device here is on iOS 18.1.1

I also have a Beam (gen2) (Kitchen) with Era 100s and Sub Mini and that TP tuned okay too.

IIRC, they also TP tuned okay when standalone, but that was with an earlier OS - so perhaps see what happens when your unbond your Play:1 surrounds and just see if that works. Then rebond the surrounds back and give the HT setup another try.

Also ensure you remove the case/cover from your iDevice - I just used an iPhone XR, FWIW.

Ken_GriffithsAnswer

Note if the problems persist after unbonding/rebonding the surrounds then it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

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VashjeAuthor

Contributor I

Hi,

thanks, tried it but no result so far.
I cannot reach the beam…it behind the tv. Is there a way I can switch that off in the app?

then I will ask a family member to help out. All these noises …. Simply cannot handle that, sorry.

Ken_Griffiths

If you want the front channels louder then you can use the ‘TV Level’ slider control in the Sonos App, but ideally I would do that after unbonding/bonding the surrounds and trying TP tuning again.

https://support.sonos.com/en-us/article/change-surround-audio-settings

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VashjeAuthor

Contributor I

Thanks, will try tomorrow again.
I wanted to switch the tv sound (on the tv settings) to ‘tv’ but that keeps automatically switch to the beam.
For now I switched off the tv.
I don’t have the option to set the tv level. No slider…

sorry. I feel stupid. Worked perfectly in the former home, so I know I wasn’t that stupid once😅

Ken_Griffiths

Thanks, will try tomorrow again.
I wanted to switch the tv sound (on the tv settings) to ‘tv’ but that keeps automatically switch to the beam.
For now I switched off the tv.
I don’t have the option to set the tv level. No slider…

sorry. I feel stupid. Worked perfectly in the former home, so I know I wasn’t that stupid once😅

Ha ha - the ‘TV level’ slider control is in the Sonos App HT settings (assuming you have bonded your surrounds correctly) - "Settings/[Beam room name]/Surround Audio" - see screenshot attached.

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VashjeAuthor

Contributor I

Ah. That is helpful. I do have that screen. But I translated that to adjust the level as in louder + or softer - . Who came up to use those signs for front or back 🤓 (there are rules, Sonos!)

Ken_Griffiths

Ah. That is helpful. I do have that screen. But I translated that to adjust the level as in louder + or softer - . Who came up to use those signs for front or back 🤓 (there are rules, Sonos!)

It’s perhaps best described as a balance control for the TV audio between the front and rear channels.

The other slider-control, just below it, is a similar feature for Music Audio, but that has an additional option of using Ambient, or Full, stereo sound for the rear speakers. I ‘mostly’ use Ambient, as I prefer the music soundstage out in front of the listening position.

Stanley_4

Grand Maestro

This solved my “behind the TV” power plug problem.

https://www.amazon.com/gp/product/B07KFMNJLH/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1

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VashjeAuthor

Contributor I

Ah, that is a useful thing too!

second problem is, and maybe the first…is that I overestimated the capacity of the beam. It’s behind a plywood wall. And as I now understand that speech comes from the beam and the musicsounds from the play 1’s, I think I cannot use the beam at all. I hoped that if I connected it to my TV I could just let it be there and get all the sounds from my Play 1’s. And then maybe could select the TV speaker as well. Or let that join in.
I cannot place the beam under the tv since that is a Samsung the frame with a rotating wall mount…and under that is an electric fire place….

so…guess I have to come up with an idea how to put the beam connected to the tv but merely out of sight (awful things imho) . Maybe vertical at the left side or something.

Such a pity that wireless is not possible.

if someone has an idea how to do it…?

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