Skip to main content
Answered

system can't register Beam 2 - problem checking for updates

  • December 7, 2024
  • 1 reply
  • 228 views
E

I just purchased a Beam 2 and it connects to the TV fine and plays audio, no problem. However, I’m unable to get it working in the Sonos app.

It shows Not Registered and then there’s a button that says “Fix it”

So I click on “Fix it”, then it says “There was a problem checking for updates - Error code 1’000”. 

Then I click “Try again” - it says “Checking for updates”. Then it says “We couldn’t update your Beam. Check your network connection and try again later”.

I’ve tried absolutely everything: restarted my router, my phone, and the Beam. Checked that the Sonos app is up to date. Tried with Beam on ethernet and Beam on wifi. I don’t have a complex network set up, just a single home wifi network. Please help. I’m losing my mind.

Best answer by eytjcgghwvru

OP here: spent a long time with Sonos chat support, and the solution was to update the speaker via the desktop app (tried on several mobile devices, Android and iOS, with no success). Finally installed the Sonos app on MacOS and that was able to successfully update the speaker then add it to the system.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

E
  • eytjcgghwvru
  • Author
  • Contributor I
  • Answer
  • December 8, 2024

OP here: spent a long time with Sonos chat support, and the solution was to update the speaker via the desktop app (tried on several mobile devices, Android and iOS, with no success). Finally installed the Sonos app on MacOS and that was able to successfully update the speaker then add it to the system.

Terms & ConditionsCookie settingsAccessibility statement