Hi. I have a Beam, Sub Mini and two Play1 for surround sound. All speakers work with music and appear as one group. However during TV playback, the two Play1 speakers just have a light static noise. Sub is working, as is the Beam. TV playback is showing as 5.1 surround.
Any ideas? Thanks 👍
Best answer by Airgetlam
I’d try a reboot if all devices, at the least, the Skybox, the TV, and all Sonos, by unplugging all from power for at least two minutes.
Then I’d run another diagnostic, and call in.
You’ll probably want to edit your post to remove the diagnostic number, Sonos is sensitive about posting them, and they usually just look them up based on your account. Plus, support doesn’t read these forums, you’d be better off calling Sonos Support to discuss it.
Does this behavior occur on all programs, not just one? I’ve had the experience where a TV broadcaster was sending a stereo signal along a 5.1 broadcast, making the result almost unlistenable, I often see a talking head show use stereo only, where’s there nothing coming from the surrounds, but when watching a 5.1 movie, they come alive.
Thanks for the advice. It happens on all feeds, but saying that, everything we have comes via the Sky box. In fact, even when paused, the static noise remains. It is very faint, but there is no other sound during playback.
I’d try a reboot if all devices, at the least, the Skybox, the TV, and all Sonos, by unplugging all from power for at least two minutes.
Then I’d run another diagnostic, and call in.
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