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Contributor II
Jun 28, 2023 6:18 PM UTC
Answered

Suddenly my soundbar will not work in S2

I have the original soundbar and it has the sub plugged into it. Was working fine LONG after upgrading a ton of stuff to S2. Suddenly no sound on the TV, no sub at all, and the horrible software is telling me the device is incompatible and gives me an upgrade link that goes to the website to buy a replacement. Yet the website says the device is compatible with S2.

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106rallye
106rallyeAnswer
Jun 28, 2023 8:44 PM UTC

You might be better off calling Sonos.

4 replies

Airgetlam
Jun 28, 2023 6:24 PM UTC

When you say the ‘original soundbar’, do you mean the PLAYBAR? 

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Bruce
Ken_Griffiths
Jun 28, 2023 7:54 PM UTC

@Rob Williams_1,

All S2 compatible Sonos products are listed here on this support page:

https://support.sonos.com/en-us/article/sonos-s2-compatibility

It includes the Sonos Playbar.

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106rallye
106rallyeAnswer
Jun 28, 2023 8:44 PM UTC

You might be better off calling Sonos.

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Contributor II
Jul 3, 2023 3:03 PM UTC

Ya did chat and a factory reset worked. 

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