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Sub mini no voice

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I have a Sonos Beam Gen1 + 2 Play Five Gen2 + Submini. When playing music using the Sonos App, the Submini has no sound; the diaphragm doesn't respond. Could someone please help me? Thank you.

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nik9669aAnswer

Senior Virtuoso

Have you tried boosting the bass in the room’s EQ settings? And turned up the Sub Mini to maximum in settings?

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nik9669a

Senior Virtuoso

What is your music source?

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kakaka123Author

Contributor I

What is your music source?

Play by sonos which source is QQ Music

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nik9669aAnswer

Senior Virtuoso

Have you tried boosting the bass in the room’s EQ settings? And turned up the Sub Mini to maximum in settings?

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nik9669a

Senior Virtuoso

What is your music source?

Play by sonos which source is QQ Music

I’m not familiar with that source. Is that a streaming service or via the tv?

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kakaka123Author

Contributor I

I'm wondering if it's related to devices from different regions? For example, was the Sub Mini purchased from another region?（i not confirm that if the device from all the regions i had bought it）

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kakaka123Author

Contributor I

Have you tried boosting the bass in the room’s EQ settings? And turned up the Sub Mini to maximum in settings?

thanks ~ let me try it later

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kakaka123Author

Contributor I

What is your music source?

Play by sonos which source is QQ Music

I’m not familiar with that source. Is that a streaming service or via the tv?

just straming service, the sonos app subscribe the QQ Music. i just via sonos app, not via TV

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nik9669a

Senior Virtuoso

I'm wondering if it's related to devices from different regions? For example, was the Sub Mini purchased from another region?（i not confirm that if the device from all the regions i had bought it）

Your first post said it doesn’t play with music. Does it play with a 5.1 tv signal?

It may be a regional thing - try using an Ethernet cable for the Sub Mini, in case the wifi signals between Beam and Sub Mini are incompatible.

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kakaka123Author

Contributor I

I'm wondering if it's related to devices from different regions? For example, was the Sub Mini purchased from another region?（i not confirm that if the device from all the regions i had bought it）

Your first post said it doesn’t play with music. Does it play with a 5.1 tv signal?

It may be a regional thing - try using an Ethernet cable for the Sub Mini, in case the wifi signals between Beam and Sub Mini are incompatible.

Ok, thanks ~ let me try this method later, i’m back to home ~

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K

kakaka123Author

Contributor I

I'm wondering if it's related to devices from different regions? For example, was the Sub Mini purchased from another region?（i not confirm that if the device from all the regions i had bought it）

Your first post said it doesn’t play with music. Does it play with a 5.1 tv signal?

It may be a regional thing - try using an Ethernet cable for the Sub Mini, in case the wifi signals between Beam and Sub Mini are incompatible.

@nik9669a Do you mean the beam and sub mini connect via their own Wi-Fi? I thought they connected through a router.

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