Trending Lyricist I

Sub Gen 3 Tickling Noise

Forum|Forum|6 years ago
October 1, 2020
26 replies
1967 views

I received my Gen3 sub and paired it with Arc sometime ago, and I noticed that whenever something is payed through the TV, the sub will make this constant tickling noise like a bad PC fan. I have seen another thread about this problem, and I requested an RMA for replacement. The second sub I received have the exact same problem(even a bit worse than the first one).

At this point I am not sure if I should spend more time requesting for another replacement. The noise is not noticeble from more than a meter away, but if you stick your ear close enough to the opening you can hear it. I have updated my system to the new 12.1 software, and it did not help. If this is indeed a widespread problem I think sonos should provide a solid solution for it.

What is more, the problem is inconsistant with the content I played. If I play music through airplay or the sonos s2 app, the sub makes a hissing noice which is much less pronounced than the tickling noise it makes when playing through TV. I wonder if that means that sonos arc’s capability of dilivering low-frequency content to sub is flawed?

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Simon B

Retired Sonos Staff

Hello @Ancodia, Thanks for reaching out, and welcome to the community.Sorry to hear about this issue on your Sonos Sub Gen 3, Keep us posted on how it goes after calling our phone support team and we're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question

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MrCasper

Lyricist I

This same exact issue is happening with my Gen 3 sub as well (connected with Beam & One SL surrounds). Sub emits a fluttering fan-like type of noise at any sound level and is audible from 3m/10ft away. Of course it is especially noticeable when sound levels are lower. The whole system is brand new only 2 weeks old, everything has been updated and reset. The noise only goes away if I switch off the sub in the app or physically turn off, which is completely unacceptable. It’s disappointing to see so many people with this issue for months now with no resolution. I understand Sonos is in growth mode & am pleased to see your products sell out at many retailers this year, but as a customer & shareholder this needs to be resolved immediately if you want to avoid bad press on social media and reputation. We all paid a premium to have a seamless experience and AVOID having these issues, to AVOID spending more time calling customer service for something that likely needs to be fixed via a firmware update or product replacement (after issue is properly identified & resolved). Your clientele pays a premium to SAVE time and enjoy a top quality product. Please keep us informed on next steps to resolve this as I have already spent time writing this, and do not want to waste more time calling since it looks like we’re all having the same issue. Thank you

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ghflowAuthor

Trending Lyricist I

Last week I requested another replacement in the hope that it arrives before Christmas . It arrived today, and it was nearly good. I can still hear a faint tickling sound when I put my ear very close to the opening in the middle. I can certainly live with it. Anyways, I don’t know if this is as good as it gets since I don’t own a prior generation sub. It took me 4 replacements to get here though, I don’t think a lot of people is patient enough to request replacements over and over again

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Ancodia

Lyricist III

I’m on my first replacement, like the above, it’s now only really noticeable when my ear is close to the speaker, it sounds akin to a hard drive noise in a random read state. My main concern is will it affect the longevity of the speaker? I guess it depends on what exactly is making the noise?

Smilja

I’m on my first replacement, like the above, it’s now only really noticeable when my ear is close to the speaker, it sounds akin to a hard drive noise in a random read state. My main concern is will it affect the longevity of the speaker? I guess it depends on what exactly is making the noise?

I don’t think so. I think there’s a common level of operating noise in place.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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skovsen

Lyricist II

I have the same issue. Please fix the issue asap.

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