streaming music from phone has no bass. playing music via TV had great bass. help

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Setup: beam gen1, sub gen 3, 2 play:1 as a 5.1 system connected via earc to samsung s90d. Trueplay tuned and enabled

I'm new to sonos but pretty certain I've done everything correctly. When I play music through spotify via phone or ipad, the bass is very lacking. When I watch TV, movies, video games, or run spotify through the TV app, the bass incredible, as it should be. I've seen others have mentioned something similar. I realize a simple work around is to just to run it through TV every time, but that's annoying and I shouldn't have to. Also, then i cannot listen to my music on full or ambient mode (prefer full) I don't belive this to be a tuning nor sub placement issue, as it sounds great when through TV.

Any solution or help would be appreciated!

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AirgetlamAnswer

Note that ‘most’ stuff coming from the TV is in some sort of 5.1 format, where the .1 part is just for the sub to play. Most music streamed is in stereo format, where there isn’t a distinct .1 for the Sub to play, so the ‘other system’ kicks in, where data lower than X (and X is usually determined by the Sonos speaker that the Sub is bonded to) is sent to the Sub, rather than the speaker for reproduction. This is how/why there are disparate settings in the controller for streamed content, rather that digital (optical or HDMI) input.

Bruce

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AirgetlamAnswer

Note that ‘most’ stuff coming from the TV is in some sort of 5.1 format, where the .1 part is just for the sub to play. Most music streamed is in stereo format, where there isn’t a distinct .1 for the Sub to play, so the ‘other system’ kicks in, where data lower than X (and X is usually determined by the Sonos speaker that the Sub is bonded to) is sent to the Sub, rather than the speaker for reproduction. This is how/why there are disparate settings in the controller for streamed content, rather that digital (optical or HDMI) input.

Bruce

C

CuziamindianAuthor

Contributor I

Note that ‘most’ stuff coming from the TV is in some sort of 5.1 format, where the .1 part is just for the sub to play. Most music streamed is in stereo format, where there isn’t a distinct .1 for the Sub to play, so the ‘other system’ kicks in, where data lower than X (and X is usually determined by the Sonos speaker that the Sub is bonded to) is sent to the Sub, rather than the speaker for reproduction. This is how/why there are disparate settings in the controller for streamed content, rather that digital (optical or HDMI) input.

Thank you, that makes pretty good sense

106rallye

The system you own does not do Bluetooth. So are you using the Sonos app or Spotify Connect. Both are WiFi connections.

About your problem: does the Sonos app say it is playing in each instance?

I meant to type “what” is playing. This is what @Airgetlam also alludes to. The app shows if you are getting stereo or 5.1.

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