Static/Crack Sonos Beam

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Relocated recently and changed TVs from a Philips TV to a Samsung AU8000 series. No issues before but I’m now getting intermittent crackle/static while watching TV. Connected via HDMI ARC. TV firmware is up to date. I see a few others have had the same issue. Is there a solution to this?

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Corry PAnswer

Sonos Staff

Hi @Fejutate

Welcome to the Sonos Community!

I would definitely recommend a reboot of the TV - unplug from power for 30 seconds. Please also make sure it’s software is up-to-date.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Airgetlam

Might want to check with Samsung, since the Sonos was working before, and the only thing in the equation that has changed is the TV itself.

Bruce

Corry PAnswer

Sonos Staff

Hi @Fejutate

Welcome to the Sonos Community!

I would definitely recommend a reboot of the TV - unplug from power for 30 seconds. Please also make sure it’s software is up-to-date.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

buzz

Grand Maestro

Samsung TV’s are not always rebooted after only 30 seconds without power. I’d wait a couple minutes at least. If you are impatient, press the power button repeatedly until the TV stops responding.

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