Avid Contributor III

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Speech enhancement of movies

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In my living room I use a Sound Bar, Two “Ones” for Surround and a Sub. I have turned on speech enhancement, but it makes little difference. Is there anything else I can do besides selling my Sonos and buying a conventional home theatre setup which will work much better.

I am very disappointed that after all these years of people complaining about dialogue on Sonos that nothing has been done to address this.

This is the only reason I cannot recommend Sonos to friends and family.

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Ken_GriffithsAnswer

@Stirv,

I guess we all may hear things differently and of course there’s the listening environment to consider aswell as the various audio/video sources. There could even be something wrong with your A/V products, or cables etc.

It is difficult to diagnose these things from afar. However I and all my immediate family members have 6 Sonos soundbars between us and that includes 3 Sonos Arcs and we all think that the Arc sounds great.

If you think something isn’t right with your equipment you should really reach out to the manufacturers customer support desk. If you think it’s your Arc that’s at fault, then supply Sonos with diagnostic reports and videos and then go from there.

Personally speaking myself and family members that have Sonos Home Theatres are all happy with them - I’m sorry if you do not believe that’s the truth, but I can assure you it is.

To submit diagnostic reports and video etc. to Sonos, see the below links…

And I do sincerely hope you find the answers you’re looking for with your TV audio in your own listening environment.

P.S. - Yes the Soro App is iOS only (sorry🙏 I perhaps should have clarified that).

G

GuitarSuperstar

Lead Maestro

Be sure to perform Trueplay tuning. If it doesn’t help, try performing Trueplay with a different iOS device. You can also try disabling the Loudness setting. Also be sure to play 5.1 audio when possible. The Night Sound setting can also be helpful since it lowers the dynamic range of the audio.

"Receive with simplicity everything that happens to you." - Rashi

S

Stirv

Lyricist III

I have owned my Sonos Arc, and Sub for over 2 years, and the Port for over 6 months.

I have had Voice Enhancement and Night Sound turned on, and they do absolutely Nothing to assist hearing Dialogue what-so-ever!

I have had BB tech people here, several times, to try to help with this very real problem, and everything that can be done has been done! Nothing helps, and it is quite annoying to not hear what people are saying on TV programs & movies!

I cannot believe that Sonos has not done anything to resolve the issue with all of the complaints received! I feel that I have wasted a substantial amount of $ on Sonos equipment. I have been sold "a piece of goods!"

I think Sonos is highly overrated, in many ways!

The Port is irrelevant to this particular issue, but I am mentioning it because of the overall wasted $ spent on Sonos as there is only 1 HDMI & 1 FIBER input jacks, and Nothing Works Well! The separation, when playing music from any source, is totally non-existent!!!

I am very unhappy, and do not have the time and money that I have spent to try to rectify these problems!

G

GuitarSuperstar

Lead Maestro

@Stirv What model TV do you have? Do you use any external media devices? What do you primarily watch? From what apps?

"Receive with simplicity everything that happens to you." - Rashi

Dogdad

Headliner III

Sonos is not what it used to be. With its constant “ bug fixes and performance enhancements” every month, they have taken away the sound they used to have and lowered the volume overall. Wouldn’t recommend it now and won’t buy any more of their products.

G

GuitarSuperstar

Lead Maestro

Sonos is not what it used to be. With its constant “ bug fixes and performance enhancements” every month, they have taken away the sound they used to have and lowered the volume overall. Wouldn’t recommend it now and won’t buy any more of their products.

Lowered the volume? I’ve had my Arc since 2020 and the volume level hasn’t changed. My Arc sounds better today than it did the day I purchased it. I can say the same for all of my other Sonos speakers.

"Receive with simplicity everything that happens to you." - Rashi

Dogdad

Headliner III

Sonos is not what it used to be. With its constant “ bug fixes and performance enhancements” every month, they have taken away the sound they used to have and lowered the volume overall. Wouldn’t recommend it now and won’t buy any more of their products.

Lowered the volume? I’ve had my Arc since 2020 and the volume level hasn’t changed. My Arc sounds better today than it did the day I purchased it. I can say the same for all of my other Sonos speakers.

Reading other comments on Sonos fb group posts.. others have same opinion as mine. When you have to turn the volume up to 40 when the same level was 25…volume has changed regardless if you think it’s just a number. As far as the sound..look at the measurements Peter Pee shows in his review videos of these constant updates . Sound curve is constantly changing. Seems the Sonos techs can never agree or come to a definitive sound. Maybe it’s just job security for them to constantly change the sound curve. Won’t debate ..we each have our opinions..

Mr. T

Sonos is not what it used to be. With its constant “ bug fixes and performance enhancements” every month, they have taken away the sound they used to have and lowered the volume overall. Wouldn’t recommend it now and won’t buy any more of their products.

Lowered the volume? I’ve had my Arc since 2020 and the volume level hasn’t changed. My Arc sounds better today than it did the day I purchased it. I can say the same for all of my other Sonos speakers.

Reading other comments on Sonos fb group posts.. others have same opinion as mine. When you have to turn the volume up to 40 when the same level was 25…volume has changed regardless if you think it’s just a number. As far as the sound..look at the measurements Peter Pee shows in his review videos of these constant updates . Sound curve is constantly changing. Seems the Sonos techs can never agree or come to a definitive sound. Maybe it’s just job security for them to constantly change the sound curve. Won’t debate ..we each have our opinions..

Has to be one of the most ridiculous reasons for not buying anymore Sonos; I have to have the volume at 40 when I used to have it at 25 lol

And you would rather they didn’t implement bug fixes? 🤦🏻‍♂️

S

Stirv

Lyricist III

GuitarSuperstar Maestro - I have a 77” LG OLED w/eARC & Tos/AKA Fiber, etc. I watch Network TV series (all are recorded on cox’s crap wifi DVR); some live news including cable; sports (sometimes recorded) NBA on League Pass; Movies on various stations including Prime Video, Hulu, MAX, Occasionally on a firestick, a Blue Ray player, & probably a few more. I also watch somethings on cox’s contour. I have also streamed recorded things from a SS thumb drive, and my PCs (music also).

I also wasted $500+ on the Sonos Port to connect my great Yahama turntable which only has RCA capabilities, and neede a preAmp in addition!

The 3 pieces of Sonos equipment is not worth one tenth of it’s cost, which I am not able to recover, and now heading for the trash! Now I have to spend another $1,000.00 to $2,000.00 to replace it all with something that works!!!

I hope that is sufficient info for your query! However, None of that has any bearing on the totally unreasonable lack of unclear dialogue; nor does it have anything to do with the fact that this quite expensive soundbar & sub does not have decent separation for music and/or vocals!!!

I find it astonishing that the highly overrated Sonos equipment still receives undeserved overly good reviews, especially when it comes to dialogue enhancement!!! I cannot but wonder if, and how much, Sonos pays off reviewers!!!!

S

PS: What the hell does “"Receive with simplicity everything that happens to you." - Rashi” have to do with anything for me, or my complaint, and the dozens+ other complaints Sonos has received, and has done NOTHING to find a fix???????!!!!!!!!!!!!!!!!!! Perhaps you can view things that cost you much of your hard earned money “with simplicity,” however most of us who are not billionaires CANNOT!!!

The only thing you have accomplished with that sentence is create annoyance!

You should keep that type of your personal thoughts to yourself, especially when it is totally irrelivant! Thank you!!!

S

Stirv

Lyricist III

03/24/2024

re Mr. T, Enthusiast II, Dogdad, GuitarSuperstar - of 8 days ago:

When you must raise the volume 5, 10, 20+ times, and still cannot distinguish dialogue there is a MAJOR problem!!!!!

When that problem persists for years, and too many people complain about it, and the company, Sonos, cannot or will not do anything about it - THERE IS SOMETHING MAJOR WRONG WITH THE COMPANY!!!!!

Furthermore, as I said above, it IS astonishing that the highly overrated Sonos equipment still receives undeserved overly good reviews, especially when it comes to dialogue enhancement!!! I cannot but wonder if, and how much, Sonos pays off reviewers!!!!

S

Mr. T

@Stirv - I’m not interested in your rant

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