Trending Lyricist I

Sony TV won't use it's own speakers when Arc Ultra is connected

32 replies
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I bought arc ultra and connected to sony tv. TV keep changing it to external speaker instead of TV speaker. i don’t want to use external speaker all the time and turn on Arc only when I needed

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nik9669a

Senior Virtuoso

And have you disabled CEC?

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MistryAuthor

Trending Lyricist I

yes

M

MistryAuthor

Trending Lyricist I

are you from Sonos technical team?

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nik9669a

Senior Virtuoso

are you from Sonos technical team?

No. You’ve posted on a User Community forum. Why do you ask?

M

MistryAuthor

Trending Lyricist I

I need help ASAP

Airgetlam

Then you’d best call Sonos Support directly to discuss it. Posting in this community forum doesn’t put you in touch with Sonos Support folks.

Bruce

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nik9669a

Senior Virtuoso

The terms you agreed to makes it very clear that this is a user community.

Good luck getting sorted: I’m out.

jgatie

I ask again, why would anyone prefer the crappy speakers on the TV to a quality soundbar? I’ve had surround sound of all kinds connected to my TVs for decades, and not once in all that time have I sat and thought “Gee, this would sound so much better if I were listening to the TV speakers!”

Which is exactly why CEC is designed to default to the best audio it can detect.