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ADS1967
Contributor I
Aug 11, 2023 11:48 PM UTC
Answered

Sony remote will not work with sonos

Just had to purchase a new tv.  We bought a Sony Bravia VU31 model KD-55X77L came home set it up and the remote will not work to adjust volume.  Called Sonos customer support and was told “you can upgrade “ seriously this is an expensive system.  So the new tv has HDMI EARC and the digital audio plug.  I purchased the adapter from Sonos and got a new HDMI ARC cord… nothing. Customer service says the remote will not work because it’s Bluetooth.  Sonos also did an update and now the only way to adjust volume is with the slide bar in the Sonos app.  Anyone else having this issue looking for some help please. 

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Grand Maestro
Aug 12, 2023 12:19 PM UTC

Generally, you can configure TV remotes to control an A/V receiver via IR. Pick an arbitrary receiver model that is not nearby and train PLAYBAR to use these Volume commands.

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Grand Maestro
Aug 11, 2023 11:55 PM UTC

Which SONOS units do you own?

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    ADS1967Author
    Contributor I
    Aug 12, 2023 12:03 AM UTC

    We own the first generation.  The sub is a gen2 but the playbar and the boost have no other info.  Purchased in 2015

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    Grand Maestro
    Aug 12, 2023 12:03 AM UTC

    We discourage duplicate posts because it is likely that there will be limited or no replies.

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    ADS1967Author
    Contributor I
    Aug 12, 2023 12:05 AM UTC

    I didn’t realize it posted twice.  It told me there was an issue, I fixed it and now it’s on there twice.  I will see if I can remove one.

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    106rallye
    106rallye
    Aug 12, 2023 11:05 AM UTC

    You own a Playbar, that can only be connected through an optical cable. The TV has an optical output. So you get sound from the Playbar using this connection?

    Then why did you buy the Sonos adapter, that is probably meant to connect the Beam or Arc to a TV via optical? Where you expecting this to help with your remote not working? It would not: the optical cable does not carry any remote signals - only HDMI does this (via the HDMI-CEC protocol).

    You could ask Sony it your remote can be changed to ir. I own a Samsung TV that can be made to emit the ir needed by other devices.

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    Grand Maestro
    Aug 12, 2023 12:19 PM UTC

    Generally, you can configure TV remotes to control an A/V receiver via IR. Pick an arbitrary receiver model that is not nearby and train PLAYBAR to use these Volume commands.

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    ADS1967Author
    Contributor I
    Aug 16, 2023 8:57 PM UTC

    Fixed. Thank you for the advice.  My hubby managed to get it working, no idea what he did but it works.  

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