Enthusiast II

Sonos Sub Gen 3 crackling/static sound

246 replies
29142 views

Hi guys,

I just bought the Sonos Arc and the new Sub Gen 3 and I paired them with 2 Sonos One (Gen 1) speakers for the surround setup.

Yesterday I noticed that while idling and playing, there are some tiny constant crackling/static/electric current sounds coming from the brand new Sub and I found it quite irritating. So what I did first was to make sure that the connection with the power cord is secure, which it was. Then I tried to remove the Sub from the group, factory reset it and added it back to the system. But the same issue persists.

I don’t suppose this is normal, right? Does anyone has a similar issue with the new Sub?

I’ve checked my Sonos Arc, One and Beam and none of them has this issue.

Since I just bought it from Best Buy last week, should I return it and get a new one to see if it’s something wrong with the one I’ve got?

It’s not a cheap device and I don’t want to compromise on its quality.

Thank you all!

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M

Mansfield46

Lyricist III

Got my new Sub Gen. 3 (HW-Version 1.32.1.6-2.1) today from Sonos (Europe). What should I say, crackling-noise in idle is still there:

https://www.dropbox.com/s/hjt06eazkqpnyp6/Sub_crackling.mp3?dl=0

:slight_frown:

My Sonos Sub ordered 2 weeks ago in Germany is even HW Version 1.32.1.6-2.2 and it does the same noise.
I am sitting 2m away from my TV and sub and I can hear it very annoying during quiet movies or scenes.

C

cstyow

Lyricist III

Any updates here, Sonos team? We have all been patiently waiting for well over a year at this point.

Corry P

Sonos Staff

Hi all.

If your Sonos Sub is making a ticking noise, I recommend you get in touch with our technical support team, who will verify the issue and replace the unit for you. The latest hardware revision fixed this issue. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

L

Livius21

Lyricist III

Dear Corry P.,

after all the hassle we have gone through with this “premium HiFi product”, would you mind to give the name or number of this “latest hardware revision” that solves all our problems?

We all have heard or read so many different explanations along the last 12 months from Sonos that I would highly appreciate some proofs to rebuilt our trust!

Thank you in advance!

Corry P

Sonos Staff

Hi @Livius21

Dear Corry P.,

after all the hassle we have gone through with this “premium HiFi product”, would you mind to give the name or number of this “latest hardware revision” that solves all our problems?

We all have heard or read so many different explanations along the last 12 months from Sonos that I would highly appreciate some proofs to rebuilt our trust!

Thank you in advance!

That would be A202.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

Judge_Cookie

Lyricist III

Hi @Livius21

Dear Corry P.,

after all the hassle we have gone through with this “premium HiFi product”, would you mind to give the name or number of this “latest hardware revision” that solves all our problems?

We all have heard or read so many different explanations along the last 12 months from Sonos that I would highly appreciate some proofs to rebuilt our trust!

Thank you in advance!

That would be A202.

Hi there from Germany,

btw: same “crackling”-Problem here with A202 by using Wifi-connection… have a look at my post above… annoying… Got a refurb-model as exchange-device. Sonos support here told me, the problem was resolved, but it is not. Same Problem with the refurb-sub… very disappointing….

M

Mansfield46

Lyricist III

I have a A202 and it’s making that electric noise from the Dropbox link!

Very annoying when watching quiet horror movies.

L

Livius21

Lyricist III

@Sonos @Sonosmangementteam

ceo@sonos.com

patrick.spence@sonos.com
Ted.Dworkin@sonos.com

matthew.siegel@sonos.com

After Sonos-Software-Gate S1/S2 you are forcing your Sub-Hardware-Gate???

Please advise to your fellow customers! Or don’t you care - again???

Corry P

Sonos Staff

Hi @Mansfield46 & @Judge_Cookie

In that case, I would ask you both to please get back in touch with our technical support team - we are committed to resolving this issue, but it is our current understanding that A202 did so. If this is not the case, we’d very much like to investigate for you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

L

Livius21

Lyricist III

Hi @Mansfield46 & @Judge_Cookie

would be great to hear if your issue could have been solved before others start the process.

Thank you very much!!!

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