Enthusiast II

Sonos Sub Gen 3 crackling/static sound

246 replies
29142 views

Hi guys,

I just bought the Sonos Arc and the new Sub Gen 3 and I paired them with 2 Sonos One (Gen 1) speakers for the surround setup.

Yesterday I noticed that while idling and playing, there are some tiny constant crackling/static/electric current sounds coming from the brand new Sub and I found it quite irritating. So what I did first was to make sure that the connection with the power cord is secure, which it was. Then I tried to remove the Sub from the group, factory reset it and added it back to the system. But the same issue persists.

I don’t suppose this is normal, right? Does anyone has a similar issue with the new Sub?

I’ve checked my Sonos Arc, One and Beam and none of them has this issue.

Since I just bought it from Best Buy last week, should I return it and get a new one to see if it’s something wrong with the one I’ve got?

It’s not a cheap device and I don’t want to compromise on its quality.

Thank you all!

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cstyow

Lyricist III

@andrewchiu1st Fantastic update! I was just about to request another replacement but will wait for this new hardware revision. Cheers!

A7ibaba

Lyricist III

It seems im in the same position. Waiting for new revision

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Bspaulding

Lyricist I

Hello Andrew, if you could keep us updated on when Sonos says they are shipping out their new revised subs that would be great. I just bought a sub g3 and have the same issue.

A7ibaba

Lyricist III

And after 3 months and 2 unsuccessful replacements i opened third case and decided to wait with replacements because there is no point. Obviously this is design flaw.

Rattling sound

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ChetBaker

Lyricist II

Hi all,

I can confirm that the rattling sound is still existent with the newly build Sub 3s. Mine produces the same annoying sound in standby and the manufacture date is June 2021 (confirmed by Sonos Support via the serial number).

Sonos offered to replace the Sub with a new one, but I highly doubt that this will help, as it seems that the hardware defect hasn’t been resolved with the current batch.

@Sonos: Are there any updates available?