Contributor I

Answered

Sonos Ray and TCL remote

14 replies
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Has anyone had any luck using the Ray with a TCL TV remote? I have a TCL android TV which uses a RC901V FAR1 remote, I’m pretty sure it uses IR as I can see the light using a mobile camera and if I cover the end, the TV does not respond. I can’t get the remote set up with the Ray however, running through the wizard it does not detect. I have tried many times, sometimes close, others farther away and on the odd occasion it seems to detect something as it asks to press volume up three times (I presume to train). It never completes and most of the time does not detect anything at all. I have looked through TV settings and Ray settings but can’t find anything that might help. Have also changed batteries and made sure light levels are low but nothing. Anyone had same or similar experience?

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O

OjigweAnswer

Contributor I

In case anyone else gets this issue, Sonos think that there is something wrong with the Ray itself and are going to send a replacement out. I will update once this happens to let you know if this resolves the issue.

G

GuitarSuperstar

Lead Maestro

Did you run the Remote Control Setup in the Sonos app?

"Receive with simplicity everything that happens to you." - Rashi

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OjigweAuthor

Contributor I

Yes, it is the setup wizard that I mentioned in my message. It doesn’t detect anything.

Airgetlam

I suspect the TCL remote is not currently set up for IR. You may want to check the TV’s manual on how to switch from Bluetooth/RF over to IR.

Bruce

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OjigweAuthor

Contributor I

I am pretty sure it is using IR as I can see the light when pressing buttons and if I cover the end the TV does not get the command. Will have to raise with Sonos and see what they can come up with.

O

OjigweAuthorAnswer

Contributor I

In case anyone else gets this issue, Sonos think that there is something wrong with the Ray itself and are going to send a replacement out. I will update once this happens to let you know if this resolves the issue.

R

Rizziroo

Lyricist I

In case anyone else gets this issue, Sonos think that there is something wrong with the Ray itself and are going to send a replacement out. I will update once this happens to let you know if this resolves the issue.

I’m having the same issue with the same tv. Let me know if you find a solution

Ken_Griffiths

In case anyone else gets this issue, Sonos think that there is something wrong with the Ray itself and are going to send a replacement out. I will update once this happens to let you know if this resolves the issue.

I’m having the same issue with the same tv. Let me know if you find a solution

A possible solution is to perhaps first check that the IR sensor is enabled on the ‘Ray’ …in the Sonos App, goto ‘Settings/System[Ray Room Name]/Use IR’ …and if it is, but still not working with the ‘TV Remote Setup’ wizard, to then submit a Sonos diagnostic report and note it’s reference. Then contact the Sonos Support Staff to establish if there is any issue with the IR sensor on the device, or to establish if there are any other issues.

M

Matt_1974

Lyricist I

Any update on this? Is it a known issue or an isolated incident? I have a TCL Model 49S405 tv on my patio and I was planning to hook up a Sonos Ray this weekend. Thanks in advance!

T

Tincho

Lyricist I

Tuve el mis

In case anyone else gets this issue, Sonos think that there is something wrong with the Ray itself and are going to send a replacement out. I will update once this happens to let you know if this resolves the issue.

Recibiste alguna respuesta?

Tengo el mismo problema con varios TVs TCL y RCA pero no es sólo con Ray, con Beam también me pasa.

La solución que encontré es primero desenparejarlo del Bluetooth para que use solo el IR. Llego para que reconozca el control hay que hacer como si fuera “Doble Clicks”. Cada vez que se hace doble click es una señal que recibe el Sonos. Ésto es igual con todos los botones.

Así pude emparejarlo, y si bien no es muy cómodo ni la mejor solución, funciona.

Aparentemente hay algún problema en la sincronización con éstos controles.

C

ClarinetLady

Lyricist I

I’m having the exact same problem. :(

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