Sonos Ray and iPad

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My Sonos Ray has lost contact with the Sonos app. I have tried every obvious means of re-establishing contact. My efforts to reset the system have also failed. I’m using an iPad updated to IOS 17.01 Can anyone suggest what’s wrong and how to put it right.

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rattyAnswer

If the wireless on the Ray happened to have failed, temporarily wiring it would at least allow the submission of a system diagnostic. Sonos Support could then assess the situation.

ratty

Describe your network. Do you have a mesh WiFi?

T

TP2Author

Contributor I

I have a router connected to the network by cable. I also have one Amplifi meshpoint to boost the signal strength, hopefully, in one room. This set up has functioned without problems until a couple of days ago. I control everything with an iPad updated to IOS 17.01

The Sonos Ray can no longer find the network it’s been using since I bought it 6 months ago. I’m reluctant to tamper with the router settings in case I make the problem more complicated.

ratty

Does the Ray work if you temporarily wire it to the network?

T

TP2Author

Contributor I

I haven’t tried wiring into the network with an ethernet connection. I’d need to buy an ethernet cable. It wouldn’t be practical to have a permanent ethernet connection because the router and Sonos Ray have to remain where they situated right now. I depend on WiFi. It’s been reliable and everything else - including streaming devices work well on it.

rattyAnswer

If the wireless on the Ray happened to have failed, temporarily wiring it would at least allow the submission of a system diagnostic. Sonos Support could then assess the situation.

T

TP2Author

Contributor I

okay. Thanks for you advice - which I’ll follow through.

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