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Sonos Era 300 wall mount positioning



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56 replies

Hi @Paul0521 

Apologies - Inverted orientation (mounted upside-down) for the Era 300s will be supported soon, but currently is not.

Apologies again for any confusion, and I’ll be altering my original reply to you so as not to cause further confusion for anyone else.

Is the inverted orientation supported yet?

Userlevel 7
Badge +18

Hi @Starred 

Not as of yet, no.

Thus no so ‘soon’ ;-)

 

When will this be scheduled now?

Userlevel 7
Badge +18

Hi @Starred 

I have no date to give you. Users have reported already mounting their Era 300 inverted with no issues, however.

Userlevel 1
Badge +1

Hi @Chuck XM 

Thanks for reporting.

So we can be sure of several things, could you please take the trouble to submit a support diagnostic and reply here with the number given, and please include in your reply a screenshot of the message you see in the app and a photo of your Era 300s in-situ? I’ll be happy to take a look at the situation for you. Thank you!

Hello Corry,

since my come back at home, I cant show the warning message. Maybe an update of app or sound system.

 

I let you know if the issue back again.

have à Nice week-end.

Userlevel 3
Badge +2

7 months later sonos still don't support inverted mount , pair of 900£ speakers that manufacturers doesn't care about customer... 
Stop working so hard on new arc 2 and fix what need to be fixed first... 
 

RANT OVER :D