Sonos Beam TV dialogue sync problems

14 replies
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Hi, grateful for any help with my sonos beam please. I only recently bought it and it's driving my wife and I crazy. It's echoing around every 10 mins or so. It usually only lasts for around 30 seconds and then corrects itself. I can also correct it by using the reset button in the TV Dialogue Synch settings in the app.

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AirgetlamAnswer

Then there’s something wrong with your setup. The TV’s speakers should be ‘off’, and the optical cable should be carrying the data to the Sonos. I’d recommend that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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Airgetlam

Not to worry, but it does raise the question, due to the different nature of the connection, have you turned off the TV’s speakers?

Bruce

W

Will_MiddlemissAuthor

Contributor I

It's a Samsung TV, probably 10 years old. When I go to the sound menu, speaker settings, speaker select, If I take it off 'TV speaker' and put it on 'External speaker' then I get no sound at all.

AirgetlamAnswer

Then there’s something wrong with your setup. The TV’s speakers should be ‘off’, and the optical cable should be carrying the data to the Sonos. I’d recommend that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Ken_Griffiths

It's a Samsung TV, probably 10 years old. When I go to the sound menu, speaker settings, speaker select, If I take it off 'TV speaker' and put it on 'External speaker' then I get no sound at all.

You might find that the TV user manual ‘may’ suggest setting the now old TV volume to zero - this will not affect the optical output volume level, which is fuxed at full volume, but you might then need to use a different remote to setup/adjust the volume level of the Beam, or some users just choose to cover the TV’s infrared RX once the TV speaker volume is set to zero. It all depends on the abilities of the TV itself.

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