Hi yesterday my Sonos beam was working fine with TV - no issues. Today I turn tv on and no sound - I checked all settings on tv and all is the same - HDMI connected via arc port - Simplink is on and still connected to my remote but no sound coming out. Sonos App will not connect to simplink even though it is on. Sound still works via music/app just NOT the tv. My LG tv is less then 12 months old and had no issues previously.
Have tried
- turning off + unplug tv + beam from wall - no change
- new HDMI cable - Sonos app doesn't even pick up the new cable so put the other cable back in
- Factory reset the beam and set it up in Sonos App again - no change
TV says it’s all connected - set on arc (audio out - HDMI-arc), simplink is on and working on magic remote but still no sound
Please help! Tried everything - was literally fine yesterday so have no idea what’s happened. I am unable to call support due to my work hours