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Alrikdale
Contributor I
January 3, 2022
Answered

Sonos Beam Gen 2 Audio cutting out while Playing on Xbox One S

Audio cuts out and comes back while I am playing a game on the Xbox Series S. I am playing on a Hisense U8G tv. I have the Xbox plugged into HDMI port 4 for the 120hz. I have the Sonos Beam plugged into HDMI port 3 with the eARC. My setting on the xbox are HDMI audio Stereo Uncompressed (I have also tried dolby digital). The xbox is set to 1440p 120hz. As for the tv settings, HDMI Format Enhanced, audio output eARC, and digital audio out is PCM. I have tried different settings and different hdmi cables and keep getting the same issue. Is there something I am missing or is something wrong with the beam. Thanks

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GuitarSuperstarAnswer
Lead Maestro
January 3, 2022

Have you tried turning off eARC on the TV?

You can also try setting Digital Audio Out to either Pass Through or Auto.

On the Xbox, try setting HDMI Audio to 5.1 Uncompressed.

The last two settings should also result in higher quality audio too.

"Receive with simplicity everything that happens to you." - Rashi
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3 replies

GuitarSuperstarAnswer
Lead Maestro
January 3, 2022

Have you tried turning off eARC on the TV?

You can also try setting Digital Audio Out to either Pass Through or Auto.

On the Xbox, try setting HDMI Audio to 5.1 Uncompressed.

The last two settings should also result in higher quality audio too.

"Receive with simplicity everything that happens to you." - Rashi
    AlrikdaleAuthor
    Contributor I
    January 5, 2022

    Thank you. That seemed to have made it work and have the audio stop cutting out. Do you know why turning off eARC and just having it on ARC makes it work?

    GuitarSuperstar
    Lead Maestro
    January 5, 2022

    eARC is a fairly new protocol that has recently been added to newer model TVs and sound bars in the last couple of years. As with anything new, there are problems that can arise especially when different brands have to connect and communicate with each other. For example, some newer Samsung TVs with eARC are known to have issues with the Arc and Beam (Gen 2).

    If you need to play high bitrate, lossless audio formats like Dolby TrueHD and multichannel PCM, you need eARC enabled. But for stereo or lossy Dolby Digital or DTS Digital Surround audio, HDMI ARC is sufficient.

    "Receive with simplicity everything that happens to you." - Rashi
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