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wmar
Contributor I
Jan 19, 2023 3:49 PM UTC
Answered

Sonos Beam Gen 1 - Doesn't Work with Samsung TV from time to time

My Sonos Beam Gen 1 can’t connect with my Samsung TV from time to time. I had re-setup the Tv again then the next day, the connection is lost when I turn on the TV.  I have Mi-Box (Android TV) to connect the same Samsung TV.

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Corry P
Corry PAnswer
Sonos Staff
Jan 26, 2023 4:37 PM UTC

Hi @wmar 

Welcome to the Sonos Community!

If you still have this issue after following all the steps provided by @GuitarSuperstar, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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8 replies

GuitarSuperstar
Lead Maestro
Jan 19, 2023 5:38 PM UTC

Try disabling the CEC controls on the Mi Box. 

Settings > Device Preferences > HDMI CEC

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"Receive with simplicity everything that happens to you." - Rashi
wmarAuthor
Contributor I
Jan 20, 2023 2:15 AM UTC

I had disabled the HDMI CEC in my MiBox since day 1. The problem is occurred since the Sonos move to S2 spec.  Also, it is audio delay(silence) while the TV turn on for about 10+ seconds. 
 

william

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GuitarSuperstar
Lead Maestro
Jan 20, 2023 2:20 AM UTC

What model Samsung TV do you have?

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"Receive with simplicity everything that happens to you." - Rashi
wmarAuthor
Contributor I
Jan 20, 2023 3:50 AM UTC

Samsung Q80-65

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GuitarSuperstar
Lead Maestro
Jan 20, 2023 6:20 AM UTC

In the TV settings, set HDMI-eARC Mode to OFF and Digital Output Audio Format to Pass-Through.

Also try this:

Disconnect everything from the TV including the Beam. Unplug the TV and Beam from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Anynet+ is enabled in the TV settings. Run TV Setup in the Sonos app. When the app instructs you, connect the Beam to the TV using the Sonos-supplied HDMI cable. After the Beam has been successfully connected, connect the Mi Box to the TV.

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"Receive with simplicity everything that happens to you." - Rashi
wmarAuthor
Contributor I
Jan 24, 2023 1:53 PM UTC

Same problem occurs another day!

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Corry P
Corry PAnswer
Sonos Staff
Jan 26, 2023 4:37 PM UTC

Hi @wmar 

Welcome to the Sonos Community!

If you still have this issue after following all the steps provided by @GuitarSuperstar, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Translate
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
wmarAuthor
Contributor I
Jan 27, 2023 3:47 AM UTC

Thanks.  Will try later!

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