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Chickab
Contributor I
April 24, 2021
Answered

Sonos Beam bass distortion with vibrating noise

Suddenly I am hearing my Beam bass is distorted with a vibrating noise. I have been using the factory set equalizer setting without any custom adjustments.

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Corry P
Corry PAnswer
Sonos Staff
April 26, 2021

Hi @Chickab 

Welcome to the Sonos Community!

Whatever the problem is, the software is unaware.

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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4 replies

Ken_Griffiths
Ken_Griffiths
April 24, 2021

Distortion is quite often resolved by re-Trueplay tuning a speaker, or perhaps a firmware update may fix it, but the vibration noise needs looking at more closely. However you don’t explain if the vibration is coming from within the speaker, or if it might be something external, like a cable touching the casing etc; or a speaker mount.

I would investigate further and perhaps remove/re-seat the device to see if the vibration maybe caused by any external factors. If it proves to be internal, then I would submit a Sonos diagnostic report and post it’s reference back here and perhaps try to capture the issue in a video recording (if practicable) and then speak/chat with Sonos Customer Support via this LINK.

    ChickabAuthor
    Contributor I
    April 25, 2021

    Thanks for the quick reply. First thing I checked was the seating and it fine. It is seated on a solid wooden mantle on its own with nothing on the mantle. I will try to retune the Trueplay. I will submit the diagnostic report now.

      ChickabAuthor
      Contributor I
      April 25, 2021

      Here is diagnostic report 141523420

        Corry P
        Corry PAnswer
        Sonos Staff
        April 26, 2021

        Hi @Chickab 

        Welcome to the Sonos Community!

        Whatever the problem is, the software is unaware.

        I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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