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Anonymous

Answered

Sonos Beam and 1x One sounds hollow when watching TV

11 replies
592 views

Hello everyone,

at the moment i have 1x Sonos Beam and 1x Sonos One connected in a group.
When we watch TV the sound can sound a bit hollow to listen to. True tone is setup on both devices.

Can anyone explain how this comes and how to fix this?

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Ken_GriffithsAnswer

It is likely the TV audio delay is causing that hollow/echo experience due to ‘group’ audio buffering. What should eradicate the issue is to ‘bond’ rather than ‘group’ the players, but to do that you first need two Sonos Ones, as the bonding process requires two surrounds as mentioned in these support links:

https://support.sonos.com/s/article/2927

https://support.sonos.com/s/article/4807

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nik9669a

Senior Virtuoso

The Beam is playing in “real time” to maintain lip sync. But to play out to grouped speakers, Sonos runs a small buffer of about 70msec to ensure those in the group play in sync.

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nik9669a

Senior Virtuoso

If you try with a streamed music source you’ll find they play in sync.

I often group a One in my kitchen with my Playbase in the lounge. I’m in a different room so can only hear the One, so don’t notice the delay.

Ken_GriffithsAnswer

It is likely the TV audio delay is causing that hollow/echo experience due to ‘group’ audio buffering. What should eradicate the issue is to ‘bond’ rather than ‘group’ the players, but to do that you first need two Sonos Ones, as the bonding process requires two surrounds as mentioned in these support links:

https://support.sonos.com/s/article/2927

https://support.sonos.com/s/article/4807

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Anonymous

Thanks alot guys!

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Anonymous

If you try with a streamed music source you’ll find they play in sync.

I often group a One in my kitchen with my Playbase in the lounge. I’m in a different room so can only hear the One, so don’t notice the delay.

Yeah thats actually true! thanks alot, im going straight to the shop to buy another.

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Anonymous

If you try with a streamed music source you’ll find they play in sync.

I often group a One in my kitchen with my Playbase in the lounge. I’m in a different room so can only hear the One, so don’t notice the delay.

I just installed the surround speaker. But what is the best setting for the audio of the surrounds? Something like this? It was standard on 0 but then I only heard the beam haha. Can you guys show screenshots of your settings?

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Anonymous

It is likely the TV audio delay is causing that hollow/echo experience due to ‘group’ audio buffering. What should eradicate the issue is to ‘bond’ rather than ‘group’ the players, but to do that you first need two Sonos Ones, as the bonding process requires two surrounds as mentioned in these support links:

https://support.sonos.com/s/article/2927

https://support.sonos.com/s/article/4807

Same question for you ahah;

I just installed the surround speaker. But what is the best setting for the audio of the surrounds? Something like this? It was standard on 0 but then I only heard the beam haha. Can you guys show screenshots of your settings?

Ken_Griffiths

@Wouteraalders1,

I just have the TV and Music level slider bars each set to their ‘0’ default setting. Can you perhaps show your HT room settings.

edit: Oh and I have music playback set to ‘FULL’ rather than ‘AMBIENT’, but that’s entirely up to you …and that setting applies to music audio only.

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Anonymous

@Wouteraalders1,

I just have the TV and Music level slider bars each set to their ‘0’ default setting. Can you perhaps show your HT room settings.

What do you mean with HT room settings?

btw I also notice that my tv is giving me stereo sound. When watching tv and when using the YouTube app. Anything to do about it?

Ken_Griffiths

The YouTube App is PCM stereo only, at least that’s my understanding. You can get YT audio to play on all speakers, if playing from a device with stereo upmixing to 5.1 surround audio. Such a feature is available on a Nvidia Shield device.

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