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timpreston
Contributor I
Jan 31, 2023 9:28 PM UTC
Answered

Sonos Base volume level keeps changing

We have found the base volume level keeps changing.

This is both from TV and Spotify 

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nik9669aAnswer
Senior Virtuoso
Jan 31, 2023 9:52 PM UTC

We have found the base volume level keeps changing.

This is both from TV and Spotify 

Are you saying it sounds louder from one source to another? Or that the volume slider keeps changing? 
 

If the former, you need to ask all of the service providers to agree upon a standard signal level. If the latter, it may be best to generate a diagnostics report and contact Sonos support. 

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5 replies

nik9669aAnswer
Senior Virtuoso
Jan 31, 2023 9:52 PM UTC

We have found the base volume level keeps changing.

This is both from TV and Spotify 

Are you saying it sounds louder from one source to another? Or that the volume slider keeps changing? 
 

If the former, you need to ask all of the service providers to agree upon a standard signal level. If the latter, it may be best to generate a diagnostics report and contact Sonos support. 

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timprestonAuthor
Contributor I
Jan 31, 2023 10:12 PM UTC

It's the latter, ie the sound level keeps changing 

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S.Ag
Contributor I
Jan 31, 2023 11:14 PM UTC

Also worthy checking if someone’s on your Wi-Fi network playing with the settings on the app. 

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    Dankfx
    Lyricist II
    Apr 12, 2023 4:13 AM UTC

    Im having a similar issue. Its almost as if its switching between “night sound” and regular randomly throughout the day. Sometimes it happens multiple times in an hour, and sometimes nothing for days. 

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    jdaw
    Contributor I
    Jun 3, 2023 5:47 AM UTC

    Im having a similar issue. Its almost as if its switching between “night sound” and regular randomly throughout the day. Sometimes it happens multiple times in an hour, and sometimes nothing for days. 

    I think I’ve been having the exact same problem the last month. 

    Volume jumps every now and then within the hour, between a quieter volume to what seems a clearer higher volume.

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