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Jonjames
Contributor II
September 8, 2023
Answered

sonos arc with arcana

Morning all, probably a very silly question but here we go.

I have the arcana, sonos arc with one’s and a sub. Yet the only atmos I have ever seen is on Amazon prime with jack ryan, I’ve tried Netflix (top subscription) Disney plus etc but no atmos

any ideas?

cheers

jon

 

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GuitarSuperstarAnswer
Lead Maestro
September 8, 2023

Make sure you have a premium Netflix subscription, and log in to your Netflix account on a web browser and set the Playback Settings under your Profile to HIGH. Also be sure you are playing the original language track. But is it possible that Dolby Atmos isn’t supported on Netflix on your Fire TV Stick model.

Prime Video has VERY limited Atmos content. Another film on Prime Video that has Atmos audio is The Tomorrow War.

There is a good chance Dolby Atmos isn’t supported on Disney+ on your Fire TV Stick model. If you want Atmos support on all the major streaming apps, switch to an Apple TV 4K, Nvidia Shield Pro, or the latest model Roku Ultra.

"Receive with simplicity everything that happens to you." - Rashi
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12 replies

GuitarSuperstar
Lead Maestro
September 8, 2023

What streaming device are you using with the Arcana? If you play the film Don’t Look Up on Netflix and Black Panther on Disney+, what audio format is displayed on the Now Playing screen in the Sonos app?

"Receive with simplicity everything that happens to you." - Rashi
JonjamesAuthor
Contributor II
September 8, 2023

Hello both say Dolby digital plus 5.1

GuitarSuperstar
Lead Maestro
September 8, 2023

What streaming device are you using with the Arcana? 

"Receive with simplicity everything that happens to you." - Rashi
JonjamesAuthor
Contributor II
September 8, 2023

A 4K fire stick but for some reason the only thing I see in Dolby atmos on the app is jack ryan

GuitarSuperstarAnswer
Lead Maestro
September 8, 2023

Make sure you have a premium Netflix subscription, and log in to your Netflix account on a web browser and set the Playback Settings under your Profile to HIGH. Also be sure you are playing the original language track. But is it possible that Dolby Atmos isn’t supported on Netflix on your Fire TV Stick model.

Prime Video has VERY limited Atmos content. Another film on Prime Video that has Atmos audio is The Tomorrow War.

There is a good chance Dolby Atmos isn’t supported on Disney+ on your Fire TV Stick model. If you want Atmos support on all the major streaming apps, switch to an Apple TV 4K, Nvidia Shield Pro, or the latest model Roku Ultra.

"Receive with simplicity everything that happens to you." - Rashi
JonjamesAuthor
Contributor II
September 8, 2023

Al ok thankyou

i have the highest Netflix and my fire stick is uhd 4K so thought I would get atmos somehwere

thanks for your help

mickyyat2001
Lyricist I
December 1, 2023

It's possible that you're not seeing Dolby Atmos https://www.dolby.com/technologies/dolby-atmos/  on Netflix and Disney+ because not all content on these platforms is available in Atmos. Here are some things you can check to make sure your setup is correct for Atmos playback:

Make sure your Sonos Arc is connected to your TV via an HDMI ARC or eARC port.
Make sure your TV supports Dolby Atmos passthrough.
Make sure your TV's audio output settings are set to "External Speaker (Optical/HDMI ARC)" and not "TV Speaker."
Make sure your Netflix and Disney+ subscriptions are at the highest tier, which is required for Atmos playback.
Check the specific content you're trying to watch to make sure it's available in Atmos.

    jgatie
    jgatie
    December 1, 2023

    The original Fire TV 4K stick didn’t support Atmos on all streaming platforms that offered Atmos.  The 4K Max or 4K Cube will play Atmos on Netflix, Disney+, Prime, Paramount+, and Max.  Netflix and Max require the top tier subscriptions. 

      buzz
      buzz
      Grand Maestro
      December 1, 2023

      Sometimes I can search for “Atmos” or “ATMOS” on a service and find content.

        goodoldboy
        Lyricist I
        December 4, 2023

        I have a similar question. I have arcana, sonos arc, apple tv 4K set up. I do not have any problem getting Atmos sound on Apple TV + and the sonos app confirms that it is in Atmos, However when I play Amazon Prime Atmos content (For instance Carnival Row), Arcana says that it is 5.1. I only have a problem with Amazon prime. As mention, I get Atmos sound from the other platforms. Any idea? 

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