Contributor I

Sonos Arc Ultra and TV audio

23 replies
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I purchased the Arc Ultra a few days ago and connected it to my LG TV, but there's a problem with the TV's speaker. When I decide to use the TV's audio, the Arc Ultra prevents it, and the same happens with other devices connected via Bluetooth. In short, I can only use the soundbar's audio, and this is really absurd because I didn't have this problem with previous soundbars (LG and Bose) connected to the same TV. Any help would be greatly appreciated.

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M

MM22ZAuthor

Contributor I

I'm checking every day, but so far no updates

jgatie

I can also contact LG support but it would be pointless, because I tried again with the previous soundbar and everything works perfectly. Today I also contacted Sonos support and they told me that some TVs give priority to the soundbar excluding everything else. This seems absurd to me, because as I repeat the other soundbars do not have this problem

Then I don’t know what to say. You seem determined to blame Sonos no matter what, so I suggest you sell it and attempt to recoup your losses. Either way, I’ll not try to help you any more.

However, please note that there are thousands of users who have a Sonos HT setup with an LG TV, and they are quite happy with the experience. The fact you are not pleased is an outlier, not a pattern.

M

MM22ZAuthor

Contributor I

I don't want to blame Sonos, until this last purchase I was more than satisfied, otherwise I wouldn't have purchased Arc. Thanks anyway for the support received

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