Sonos Arc power cord is loose

I had to return my Arc. When I did, the young lady who processed said she knew when she saw us walk in that this was the issue. She said it is one of their most returned products because of the loose power cord. It would not even stay in long enough for us to even connect it. What a disappointment.  We ended up not re ordering until we get confirmation that Sonos is fixing the issue. Best Buy agreed and said they really should be issuing a recall.  It has been a year and they have to yet to fix it and keep selling a defective product so I am not hopeful. 

Fascinating. I had to apply a significant amount of pressure to get mine seated properly, but have had zero issues since then. 

Same here.  That may be why people are saying it’s loose, they aren’t pushing it in enough.

Yes, same here. It definitely took some effort to get the connection sitting flush with the Arc.

I’m fairly certain I could pick the Arc up just by the power cord as the connection is rock solid.

I am having the same problem with the Arc power connection. The problem is NOT the cord being pushed fully home. The flange on the power cord is flush with the Arc housing and it still falls out with no pressure. I spoke to Sonos and sent them a video of the problem and their response was that they would send a new power cable. I tried to get assurance that this was a different design of power cable, but never got a definitive answer. If they send the same design, it will not work, the problem is clearly with the Arc unit. They just repeated that with power cable issues, their protocol is to replace the cable first and see if that fixes the issue, before moving onto the Soundbar itself.

They told me I would get an email confirmation within 24-48 hours. I waited over a week before I called them back. They were apologetic that nothing had happened in that time and agreed to increase the priority of my issue and I would get an email confirmation within 24 hours. We are now past two days with no email.

This is very unimpressive build quality and support for an expensive Soundbar.

I doubt it’s really a design issue so much a defect in one or more manufacturing batches.  That would explain why the vast majority of Arc owners are not seeing the issue you are, but it’s more than just a one off case.

I waited 10 days before I called them back. Another apology, another promise to increase priority of my issue and another promise of an email in 24-48 hours. 

I had this issue at first but after reading the comments, I pushed a little harder and gave it a little wiggle and the adapter seated flush with with the housing. It's very secure once you get it snug! Attached a pic showing how it should look when snug and flush.  

I recently bought the Arc and was about to return it for this issue. After reading the comments I turned it over and used pressure to press the cord in and now it’s snug. 

I have the same issue and the Sonos tech support said it’s a “standard” cable,

so… I will have to suffer with it. The problem is that the power end of the cable is

made of hard, slick plastic, not softer rubber, so if you breathe on it, it falls out of

the socket. The Arc is a nice unit, but, give me a break and offer better power cords

that stay put. It’s made even worse, because the power socket is way up inside the unit

where it can’t be seen while mounted on the wall, so it’s nearly impossible to plug back

in without unmounting the unit. Unacceptable!