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chhupa_rustam
Contributor I
December 18, 2020

Sonos Arc power cord is loose

  • December 18, 2020
  • 45 replies
  • 5726 views

Hi,

 

My brand new Arc is driving me nuts because any time someone touches the TV console the power cord gets shaken loose and the speaker setup stops working!!

 

Has anyone else had this issue? Can you please suggest how I can get the cord replaced as it must be covered under warranty?

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    45 replies

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    Saldeb6
    Lyricist I
    June 6, 2021

    Hello 

     

    just received my Arc.  The plug just falls out!  Thinking of returning it.

      SamKha
      Lyricist I
      June 24, 2021

      Just bought one, same issue with the power cord. Would think they would have solved by now. Very disappointed with a $800 product.

        106rallye
        106rallye
        June 24, 2021

        Contacting Sonos (directly) or your seller would prpobably help…...

        Saldeb6
        Lyricist I
        June 24, 2021

        I am in the process in getting a new one from them.  They make it very difficult and jump through a ton of hoops.  I don’t think it would be the sellers responsibility to fix their manufacturing problem that seems to be prominent.  

          106rallye
          106rallye
          June 24, 2021

          According to European consumer laws, the seller is liable for the things he sells. So that would be my first port of call……..

          LizzieZee
          Lyricist I
          June 27, 2021

          Same problem here, just got i my new ARC today, the power cord is not loose, it just FALLS OUT! Unbelievable!!! Getting supposedly best sound bar there is too stay considering such stupid diy fixes as glue or Duck tape to keep the farm thing in! 

          UNBELIEVABLE! 

           

          THE BOX IT CAME I'M HAD MORE DESIGNERS THOUGHT PUT INTO IT THAN THE POWER CABLE! 

            Stanley_4
            Stanley_4
            Grand Maestro
            June 27, 2021

            As above, many folks just aren’t pushing the Arc’s power cord all the way into the socket.

            I know I did exactly that and had to have it pointed out to me before I was willing to push hard enough.

              Mikeyman733
              Lyricist I
              September 5, 2021

              Hi,

               

              My brand new Arc is driving me nuts because any time someone touches the TV console the power cord gets shaken loose and the speaker setup stops working!!

               

              Has anyone else had this issue? Can you please suggest how I can get the cord replaced as it must be covered under warranty?

              Push the cord a little harder it will go in .

                Mikeyman733
                Lyricist I
                September 5, 2021

                Push the power cord a little harder it will go in and be snug !

                  Stanley_4
                  Stanley_4
                  Grand Maestro
                  September 6, 2021

                  A very light touch of dry silicone lube -- powder not grease -- can help it slip in.

                  That works for any Sonos speaker with a tight cord.

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