Skip to main content
Clemdog
Avid Contributor I
October 2, 2022
Answered

Sonos Arc + AppleTV + Samsung TV = No Dolby Atmos

My tv is a Samsung QN85QN90AAFXZA. It’s less than a year old and has eArc. 
Hooked up the Arc and 4K AppleTV but don’t get Dolby Atmos showing during playback in the Sonos app…  It reads “Multichannel PCM 5.1”

Known issue?  User error?

Any help would be greatly appreciated  

Thanks!

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Airgetlam
AirgetlamAnswer
October 3, 2022

How old is the Apple TV? It needs to be one of the newer ones to support Atmos/ Dolby Digital Plus. Might be worth double checking that your Apple TV supports these formats, especially if that isn’t appearing as an option in the settings. It is running tvOS 16.0 (20J373)?

Bruce
View in thread

26 replies

Show previous replies
Ken_Griffiths
Ken_Griffiths
October 2, 2022

Nothing on either the tv or AppleTV indicating DD+

This is frustrating…When I bought this tv I specifically made sure it supported eARC pass through. Now that doesn’t matter. 

Well if the TV does supports DD+ then you should be fine, albeit I couldn’t see that codec mentioned on rtings.com for that particular TV - I would have expected the Apple TV to show ‘immersive audio’ aswell, but maybe check with Samsung support desk and see what they might suggest.

Ken_Griffiths
Ken_Griffiths
October 2, 2022

@Clemdog,

As another thought, If you play a movie from the TV in-built Apps (such as Netflix - 6 Underground movie) do you get Dolby Atmos from that App?

ClemdogAuthor
Avid Contributor I
October 3, 2022

@Clemdog,

As another thought, If you play a movie from the TV in-built Apps (such as Netflix - 6 Underground movie) do you get Dolby Atmos from that App?

Good thought. No luck however…

Airgetlam
AirgetlamAnswer
October 3, 2022

How old is the Apple TV? It needs to be one of the newer ones to support Atmos/ Dolby Digital Plus. Might be worth double checking that your Apple TV supports these formats, especially if that isn’t appearing as an option in the settings. It is running tvOS 16.0 (20J373)?

Bruce
Ken_Griffiths
Ken_Griffiths
October 3, 2022

@Clemdog,

As another thought, If you play a movie from the TV in-built Apps (such as Netflix - 6 Underground movie) do you get Dolby Atmos from that App?

Good thought. No luck however…

Ensure your Netflix subscription is ‘Premium UltraHD’ in order to get Atmos via that App - if it is …and the TV Netflix App is not supporting Atmos audio output, I would be thinking the TV is not supporting the Dolby Digital Plus codec, but definitely check that with the Samsung Support Staff and see what they say.

ClemdogAuthor
Avid Contributor I
October 3, 2022

How old is the Apple TV? It needs to be one of the newer ones to support Atmos/ Dolby Digital Plus. Might be worth double checking that your Apple TV supports these formats, especially if that isn’t appearing as an option in the settings. It is running tvOS 16.0 (20J373)?

Interesting thought…. Are you saying that the older 4K AppleTVs potentially won’t work with my setup?  Let me check that out. 

ClemdogAuthor
Avid Contributor I
October 3, 2022

@Clemdog,

As another thought, If you play a movie from the TV in-built Apps (such as Netflix - 6 Underground movie) do you get Dolby Atmos from that App?

Good thought. No luck however…

Ensure your Netflix subscription is ‘Premium UltraHD’ in order to get Atmos via that App - if it is …and the TV Netflix App is not supporting Atmos audio output, I would be thinking the TV is not supporting the Dolby Digital Plus codec, but definitely check that with the Samsung Support Staff and see what they say.

Yes. I’ve got the most expensive tier of Netflix. 

    Airgetlam
    Airgetlam
    October 3, 2022

    Probably the 4K Apple should have it, assuming their software is up to date, but likely older versions wouldn’t, since they pre-date  the release of Atmos, and may not have the hardware to support it.
     

    The key thing in my mind is Ken’s suggestion about the audio settings in the Apple TV itself. You’re stating it doesn’t appear, which is concerning, on both of my Apple TV 4K models, it does. So either the hardware could be too old, or the OS running on those devices might be out of date, in my opinion. 

    Bruce
      ClemdogAuthor
      Avid Contributor I
      October 3, 2022

      Probably the 4K Apple should have it, assuming their software is up to date, but likely older versions wouldn’t, since they pre-date  the release of Atmos, and may not have the hardware to support it.
       

      The key thing in my mind is Ken’s suggestion about the audio settings in the Apple TV itself. You’re stating it doesn’t appear, which is concerning, on both of my Apple TV 4K models, it does. So either the hardware could be too old, or the OS running on those devices might be out of date, in my opinion. 

      We have a winner!!

      I swapped out the AppleTV with a newer one I had in another room that was purchased just a couple of months ago. 
      Now the Sonos app indicates Atmos!

       Thanks to all for your help with this.

       

       

        ClemdogAuthor
        Avid Contributor I
        October 3, 2022

        So here’s a follow up question unrelated to Atmos. 
        When I raise or lower the volume on the Arc there’s a visible indication on the screen. Anyway to make that visible que go away?

        Show more replies
        Terms & ConditionsAccessibility statement