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Neil25
Neil25
Contributor I
May 28, 2023 11:42 AM UTC
Answered

Sonos Arc and Sony Blu Ray player

Good afternoon all 

New to Sonos, I’ve got an Arc and I’ve got it working with Sky Q and arc connects to HDMI 3 eArc input .. Sky is on HDMI 2 and Blu Ray HDMI 4 … sounds ok on Sky but no sound at all on Blu Ray. 
 

I’ve ensured that Blu Ray is on same network as Arc .. looked at settings on Blu Ray (Sony BDP-S790)  .. can’t find anything more I can do .. any help appreciate here please  

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GuitarSuperstarAnswer
Lead Maestro
May 29, 2023 2:16 PM UTC

@Neil25 The only other thing you can try is disconnecting the Blu-ray player from the TV and unplugging the TV and Blu-ray player from power for a couple of minutes. Then connect the player back to TV and plug everything back in. Set the Audio (HDMI) setting on the Blu-ray player to PCM and test again. If this doesn’t work, you might have a defective Blu-ray player.

"Receive with simplicity everything that happens to you." - Rashi
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17 replies

controlav
controlav
Lead Maestro
May 28, 2023 12:58 PM UTC

Check audio settings on the Blu-ray (eg must NOT be DTS:HD) and on your TV.

If problems persist give the TV model as it may not be able to pass through the audio signal from the player.

You might have to use its optical output to your TV for audio.

What does the Sonos app say is playing on the TV at the time of the silence?

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Neil25
Neil25Author
Contributor I
May 28, 2023 3:38 PM UTC

The Sonos app says it’s on TV .. the Sony model is only 2 years old … so should be new enough .. about £2k 55” tele 

 

like I say it works for sky q box but nothing for the Blu ray machine silence.  Not even tv speakers playing anything 

 

there appears to only be one hdmi output from Sonos and I’m using that for the connection to tele on hdmi 3 which is eArc hdmi socket. 
 

just not sure what to do now but thanks for commenting at all. 

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GuitarSuperstar
Lead Maestro
May 28, 2023 4:27 PM UTC

Set the Blu-ray player to these settings:

Digital Audio Output: Auto

BD Audio MIX Setting: OFF

Audio DRC: OFF

 

Set the TV to these settings (if available):

eARC: Auto

Digital Audio Out: Auto 1

Dolby Digital Plus Output: Dolby Digital Plus

Pass Through Mode: Auto

 

What exact model TV do you have?

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"Receive with simplicity everything that happens to you." - Rashi
    Neil25
    Neil25Author
    Contributor I
    May 28, 2023 4:48 PM UTC

    Hiya 

     

    model is Sony KD-55AG9 

    sony Bravia 4K ur2
     

    thanks so much ! 

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    Neil25
    Neil25Author
    Contributor I
    May 28, 2023 4:59 PM UTC

    Ps 

     

    done all your kind suggestions .. Blu ray Ived set the option of “Audio HTMI to Auto” I’ve not got digital audio output as an option so suspected this is the one to change 

     

    All other changes I’ve done too … thanks 

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    Neil25
    Neil25Author
    Contributor I
    May 28, 2023 5:04 PM UTC

    Sorry to state the obvious it didn’t work 

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    Neil25
    Neil25Author
    Contributor I
    May 28, 2023 5:10 PM UTC

    Ps again 

     

    first stick on hdmi 1 works sky q on hdmi 2 works it’s the Sony Blu ray on hdmi 4 that doesn’t ? 
     

    Hadn’t thought about the Firestick option 

     

    blu ray should work surely ? It’s connected by hdmi too ?

     

    Thanks again. 

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    GuitarSuperstar
    Lead Maestro
    May 28, 2023 5:27 PM UTC

    Set the Dolby Digital/DTS setting on the Blu-ray player to Bitstream.

    Is your TV equipped with HDMI eARC? What specific Blu-ray disc are you testing?

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    "Receive with simplicity everything that happens to you." - Rashi
    Neil25
    Neil25Author
    Contributor I
    May 28, 2023 5:30 PM UTC

    Hiya 

     

    yet set to bitstream option already thanks 

     

    Tv does have hdmi eArc and Sonos on hdmi 3 input which is that eArc input 

     

    Blu ray is the last samurai Blu ray disc 

     

    thanks 

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    Neil25
    Neil25Author
    Contributor I
    May 28, 2023 5:37 PM UTC

    Have tested another Blu ray and no sound still 

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