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Corry P
Corry PAnswer
Sonos Staff
February 25, 2021

Hi @BigDArndt 

Are you still having this problem? I recommend ensuring there isn’t a source of interference near your Arc - our Reducing wireless interference page should help. 

Failing that, I recommend you get in touch with our technical support team so they can pull some diagnostics from your Arc and figure out what’s going on. 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

14 replies

Lead Maestro
January 17, 2021

Is your One and One SL in another room or connected to the Arc as surrounds?

In the Sonos app, go to System > Network and try changing the SonosNet Channel and see if that makes a difference.

"Receive with simplicity everything that happens to you." - Rashi
BigDArndtAuthor
Contributor I
January 17, 2021

No they are in separate rooms. 

 

I will mess with channels. 

Corry P
Corry PAnswer
Sonos Staff
February 25, 2021

Hi @BigDArndt 

Are you still having this problem? I recommend ensuring there isn’t a source of interference near your Arc - our Reducing wireless interference page should help. 

Failing that, I recommend you get in touch with our technical support team so they can pull some diagnostics from your Arc and figure out what’s going on. 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
BigDArndtAuthor
Contributor I
February 25, 2021

No, problem was solved. Once I direct wired one of the speakers to router, the problem went away. Thank you.