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Corry P
Corry PAnswer
Sonos Staff
February 25, 2021

Hi @BigDArndt 

Are you still having this problem? I recommend ensuring there isn’t a source of interference near your Arc - our Reducing wireless interference page should help. 

Failing that, I recommend you get in touch with our technical support team so they can pull some diagnostics from your Arc and figure out what’s going on. 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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14 replies

GuitarSuperstar
Lead Maestro
January 10, 2021

Are you strictly on wifi or are any of your speakers connected via ethernet cable?

"Receive with simplicity everything that happens to you." - Rashi
BigDArndtAuthor
Contributor I
January 10, 2021

wifi only, all speakers

GuitarSuperstar
Lead Maestro
January 10, 2021

Have you reset your router?

Do you have the ability to connect one of your Sonos speakers to your router with an ethernet cable? This will create a SonosNet mesh network and can oftentimes improve the network performance from your speakers.

"Receive with simplicity everything that happens to you." - Rashi
BigDArndtAuthor
Contributor I
January 10, 2021

I will be able to do that tomorrow. Do I need to keep at least one speaker connected with an ethernet cable at all times or just temporarily 

GuitarSuperstar
Lead Maestro
January 10, 2021

Only one speaker needs to be connected at all times.

Here is more information: https://support.sonos.com/s/article/3209?language=en_US

NOTE: The one speaker cannot be the Sub or surround speakers.

"Receive with simplicity everything that happens to you." - Rashi
    BigDArndtAuthor
    Contributor I
    January 10, 2021

    Thank you. I will look to perform this task tomorrow and provide update. Thanks again. Happy New Year. 

      GuitarSuperstar
      Lead Maestro
      January 10, 2021

      If the SonosNet solution doesn’t work, you could try changing the WiFi channel on your router.
      https://support.sonos.com/s/article/4769?language=en_US

      "Receive with simplicity everything that happens to you." - Rashi
        BigDArndtAuthor
        Contributor I
        January 10, 2021

        Changed the channel and still having the same issues. Unable to direct connect one of the speakers this weekend but will hopefully get a chance to do that later this week or next weekend. 

         

         

        BigDArndtAuthor
        Contributor I
        January 16, 2021

        I direct connected ethernet to my sonos one speaker. Seemed to fix problem temporarily but my sonos arc + sub still are not always found or they show up but it takes a while. I am unable to direct connect ethernet to my sonos arc...

        This problem did not seem to exist until I added the sonos one to my existing system.  

        BigDArndtAuthor
        Contributor I
        January 16, 2021

        I have a move, one sl, one, arc, and sub

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