Setting Up Arc - stuck at audio connection

  • 8 January 2021
  • 2 replies

New Sonos Arc continues to get stuck in set up with “Audio System not connected message” after repeated attempts with our Sony Bravia BR-65X900E (circa 2016/2017, Arc but no eArc).

Have disconnected all cables, rebooted the Arc, deleted and reinstalled the Sonos 2 app, started from scratch 3 times now - so so frustrating.

Do I need to go spend another $200 on the HD Fury Arcana thing that’s on backorder?

TV was working fine with an older Samsung soundbar - the Arc was supposed to be an upgrade, not an installation hassle/nightmare.

Thanks for any guidance. Do these things just not work with Sony tvs?

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2 replies

Userlevel 7

Have you set up Bravia Sync (CEC) on your TV?

Userlevel 3
Badge +6

Did you order your Fury Arcana from the company and if so I suppose you paid the shipping fee but did you have to pay that import tax?