Secondhand Beam registered to another persons email - wont accept mine

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I've bought a secondhand Beam and used my Router to connect using the S2 app. Once connected it automatically requests and update and won't let use my email account. I can't access the Settings to do a Transfer of Ownership, probably because it needs an update first.

Any help or should I just call Sonos?

Sonos Beam

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https://support.sonos.com/s/article/1096?language=en_US