Skip to main content
mheyes85
Contributor I
April 9, 2021
Answered

Samsung QE65Q90TATXXU + Sonos Arc not working

Hi Guys, 

I am probably slow to the party here but I am having trouble connecting these two products. The TV has the eARC connection but it fails to recognise the Sonos Arc? 

Not to mention that when I try to setup the Arc through the App it doesn't register that it has been plugged in to the TV? 

Any help and pointers would be greatly appreciated. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
GuitarSuperstarAnswer
Lead Maestro
April 10, 2021

Glad it was just the cable and not the Arc or your TV that was defective.

Be sure to set Sound Output to Receiver (HDMI), turn on Dolby Atmos Compatibility, and set Digital Output Audio Delay to 0.

Enjoy!

"Receive with simplicity everything that happens to you." - Rashi
View in thread

20 replies

Show previous replies
mheyes85Author
Contributor I
April 10, 2021

 

GuitarSuperstar
Lead Maestro
April 10, 2021

Which HDMI port is the Arc connected to? Are you sure it’s the ARC or eARC port? 

And did you make sure the Sound Output setting is set to Receiver (HDMI)?

"Receive with simplicity everything that happens to you." - Rashi
mheyes85Author
Contributor I
April 10, 2021

The system came with an optical adaptor for the HDMI. Is this an option we should look at?

mheyes85Author
Contributor I
April 10, 2021

 

GuitarSuperstar
Lead Maestro
April 10, 2021

The system came with an optical adaptor for the HDMI. Is this an option we should look at?

No, this option is a last resort.

"Receive with simplicity everything that happens to you." - Rashi
GuitarSuperstar
Lead Maestro
April 10, 2021

Can you try using the HDMI cable that came with the Arc?

"Receive with simplicity everything that happens to you." - Rashi
mheyes85Author
Contributor I
April 10, 2021

Can you try using the HDMI cable that came with the Arc?

I didn’t get one with it unfortunately 

GuitarSuperstar
Lead Maestro
April 10, 2021

Can you try using the HDMI cable that came with the Arc?

I didn’t get one with it unfortunately 

That’s weird. Did you purchase it used? Do you have any other HDMI cables you can use?

"Receive with simplicity everything that happens to you." - Rashi
mheyes85Author
Contributor I
April 10, 2021

OMG!!!! Thank you so much!! The issue was the cable! 
 

I feel a bit stupid on that back of all of that but I honestly can’t thank you enough for persevering with me! LEGEND!!!

    GuitarSuperstarAnswer
    Lead Maestro
    April 10, 2021

    Glad it was just the cable and not the Arc or your TV that was defective.

    Be sure to set Sound Output to Receiver (HDMI), turn on Dolby Atmos Compatibility, and set Digital Output Audio Delay to 0.

    Enjoy!

    "Receive with simplicity everything that happens to you." - Rashi
      Terms & ConditionsAccessibility statement