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mheyes85
Contributor I
April 9, 2021
Answered

Samsung QE65Q90TATXXU + Sonos Arc not working

Hi Guys, 

I am probably slow to the party here but I am having trouble connecting these two products. The TV has the eARC connection but it fails to recognise the Sonos Arc? 

Not to mention that when I try to setup the Arc through the App it doesn't register that it has been plugged in to the TV? 

Any help and pointers would be greatly appreciated. 

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GuitarSuperstarAnswer
Lead Maestro
April 10, 2021

Glad it was just the cable and not the Arc or your TV that was defective.

Be sure to set Sound Output to Receiver (HDMI), turn on Dolby Atmos Compatibility, and set Digital Output Audio Delay to 0.

Enjoy!

"Receive with simplicity everything that happens to you." - Rashi
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20 replies

GuitarSuperstar
Lead Maestro
April 10, 2021

Do you have Anynet+ (CEC) turned on in your TV settings?

"Receive with simplicity everything that happens to you." - Rashi
mheyes85Author
Contributor I
April 10, 2021

I dont believe I do no? I have not seen that option available in the settings either i’m afraid. 

Appreciate any further thoughts you may have though.

GuitarSuperstar
Lead Maestro
April 10, 2021

Is it under Settings > System > Expert Settings?

"Receive with simplicity everything that happens to you." - Rashi
mheyes85Author
Contributor I
April 10, 2021

It feels as though there is no signal being sent between the two devices to recognise they are connected?

GuitarSuperstar
Lead Maestro
April 10, 2021

Is it under the wrench icon?

"Receive with simplicity everything that happens to you." - Rashi
mheyes85Author
Contributor I
April 10, 2021

Found it and it appears to be “on” and would have always been? 

mheyes85Author
Contributor I
April 10, 2021

 

GuitarSuperstar
Lead Maestro
April 10, 2021

Keep Anynet+ set to On. Unplug your TV and Arc from power for about a minute and disconnect the Arc from the TV. Plug the TV back in and run TV Setup in the Sonos app. Connect the Arc to your TV’s HDMI eARC port when the app instructs you to.

"Receive with simplicity everything that happens to you." - Rashi
GuitarSuperstar
Lead Maestro
April 10, 2021

Also check this setting:

Settings > Sound > Sound Output > select Receiver (HDMI)

"Receive with simplicity everything that happens to you." - Rashi
    mheyes85Author
    Contributor I
    April 10, 2021

     

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