S1 no longer working

In case useful, I submitted diagnostics to Sonos  “Your confirmation number is: 1421497701.”

It might help us if you were to respond to ratty’s query, telling us which router you have, what type of mesh network you’re running, etc. 

It would be helpful if we were to know how your Sonos system connects, too, so far you’ve only told us that your Mac connects wirelessly, but we have no idea how your S1 system connects. For instance, it might be helpful if you were to temporarily wire a single Sonos device, presumably your BOOST, to your base router, but it might be instructive to us if it already was, which may point to a completely separate issue. Or, it would be helpful to know if the BOOST was wired to a satellite, rather than the base of your mesh system, where then the make of the mesh system again becomes significant. 
 

Thanks.  The Boost is hard-wired to the mesh system.  They sit next to each other.  They sit about 36 inches from the MAC itself.   It is an EERO Mesh router.  No satellite involved.

EERO Mesh details if useful: 

Ok, that does help. 

First thing, try moving the BOOST at least a meter away from that base Eero node, but leave it wired together. You should never wire the BOOST to one of the satellites. 

I’m not terribly concerned about the Mac at this moment, as long as it can see the internet, it should be able to see the Sonos system. However, if you’ve factory reset any of these devices, you will need a iOS or Android device to re-add things back to your system. 

When you open the current S1 app, does the BOOST show up when you look at ‘about my Sonos system’ in the settings area? If the BOOST does show up, does anything else show up as well? If it doesn’t show up, power it down, remove the Ethernet cable, and temporarily connect your Beam with an Ethernet cable, and then open the controller, and see if the Beam shows up? This should tell us if indeed there is an issue with the BOOST.

Just to confirm, you have not tried to apply S2 to any of these devices, have you?

Can you be more specific about your “First gen connect systems’? What are they, what purpose are you using them for? 

Oh, another piece of useful information would be what channel is in use by the Eero system, and what channel is in use by SonosNet?

We can get to all the pieces from the IOS controllers/sonos apps across multiple iphones and ipads, just not from the MAC OS app. 

We are unable to hardwire the BEAM to to the base Eero node as it is fairly solidly connected to a wall upstairs in a bedroom.

We cannot see anything from the MacOS S1 app -- We get the black screen of “Sorry -- we can’t connect to Sonos”.  When checking “About My System”,   Only the Sonos S1 with build information shows up.  Build 57923010, version 11.2.13, etc.

I’m  not aware of resetting any of the Sonos devices.  The system (minus the bedroom BEAM system which is powered off), is working in two separate rooms with different speakers and currently streaming Music Choice, so those parts all seem to be working together...

Correct, we have not applied any S2 to any devices.

We have two first gen connects -- maybe 5X5X3 inches, white cubes, from our original investment in SONOS.  The model number in the bottom just says “CONNECT”.  

I’m not currently sure how to answer your channel question -- can you clarify?  the Wifi has a local name and that name is what used in all our devices..

Thanks,

Note, to clarify, when the BEAM system is powered on, we can use AirPlay to drive the Sonos system in all 3 three rooms from the ipad music library, and we can also stream music from Music Choice.  Always using the S1 app, no S2 anywhere that I am aware of.   But when the BEAM is powered down, then there is no music source for the older CONNECT systems.  

We did power the BEAM back up to get music at this time via that method.

I have moved to the  BOOST a meter away from the EERO.

Bit of a long shot, but maybe worth checking;

https://support.sonos.com/s/article/2058?language=en_US