Ray wont work with Sky Q

7 replies
1424 views

Hi,

I am unable to get the volume working on Sky Q, any ideas?

I have tried auto setup and selecting the model (Ray not known)

Cheers

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ken_GriffithsAnswer

See this link too:

https://www.avforums.com/threads/sky-q-remote-ir.2189138/

Ken_Griffiths

Isn’t the SkyQ remote either a Bluetooth or Wireless remote… the Ray is controlled using ANY infrared remote so try any such remotes you may have about the place. Unless there’s a way to switch the SkyQ remote to use infrared instead?

G

GuitarSuperstar

Lead Maestro

Have you tried the Remote Control Setup in the Sonos app under the Ray’s settings?

"Receive with simplicity everything that happens to you." - Rashi

Ken_GriffithsAnswer

See this link too:

https://www.avforums.com/threads/sky-q-remote-ir.2189138/

B

BoozzardAuthor

Contributor I

Very weird, just tried the Sonos app again and it worked!

However, it's not working in the sky app

Airgetlam

What audio format is the sky app sending in? The max available on the Ray is Dolby Digital, so if it’s sending anything higher, such as Dolby Digital Plus, or Atmos, the Ray won’t be able to process that signal (and technically, it’s a case of the TV not being able to send it across the optical cable).

Bruce

B

BoozzardAuthor

Contributor I

Good question I am seeing PCM on the Sonos app from Sky. On this Phillips TV there is no option. Which I can find to choose the type of digital output.

Airgetlam

Unfortunately, I’m not familiar with Sky’s software, being an American. I’d assume it would be somewhere in their settings, but couldn’t guaranty that. I do know that the Ray is, based on the fact that it has only an optical input, restricted to Dolby Digital, and nothing higher.

Bruce

Sign up

Login to the community