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MarkDB
Contributor I
February 6, 2025
Answered

Ray Sound Issue

Hi

Had the Ray for about three weeks now and very often it ‘glitches’, almost split second cutouts when playing TV sound through it. 
 

Paired with a Fire TV and Sky Stream. Playing just through the Ray, TV speakers turned off. 
 

Anyone else had this? Really annoying. 
 

Thanks

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Corry P
Corry PAnswer
Sonos Staff
February 7, 2025

Hi ​@MarkDB 

Welcome to the Sonos Community!

Sorry to hear of this audio interruption issue you are having with your Sonos Ray.

I am about 95% confident that you can resolve this issue by simply unplugging your TV from power for at least a full minute, or two.

If that does not help, please try rebooting the Ray too.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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5 replies

Corry P
Corry PAnswer
Sonos Staff
February 7, 2025

Hi ​@MarkDB 

Welcome to the Sonos Community!

Sorry to hear of this audio interruption issue you are having with your Sonos Ray.

I am about 95% confident that you can resolve this issue by simply unplugging your TV from power for at least a full minute, or two.

If that does not help, please try rebooting the Ray too.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    MarkDBAuthor
    Contributor I
    February 7, 2025

    Thanks, I’ll give that a try. 

      MarkDBAuthor
      Contributor I
      February 10, 2025

      Sadly still doing it. Sounds almost like a ticking noise. Tried rebooting tv and soundbar. 

      Airgetlam
      Airgetlam
      February 10, 2025

      I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

      There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

      When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

      Bruce
        Corry P
        Corry P
        Sonos Staff
        February 11, 2025

        Hi ​@MarkDB 

        Before calling in, please try changing your TV’s digital audio output format from Auto to Passthrough, or vice versa. 

        But yes - if that does not help either, I agree that the best move would be to call in.

        I hope this helps.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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