Product not connected after setting up as surround and adding sub to Arc

First, I’d check to ensure that the radio was turned on, on all devices. The surrounds and Sub communicate with the Arc, and receive IP addresses from your router through that signal. The only time your surround speakers go directly to the router is when they’re initially set up as normal speaker. Once they get moved to surround mode, they change to connecting with the Arc. 

Thanks Bruce. Yes, As I have described, I was to get them linked to my 2.4ghz network without issues. Its only the time when I add the sub to the arc and/or to the Era 300, it gives that error message. I had to factory reset all over again to try another way, but still failed.

A Few Suggestions

1. You should not have to bother with manually adding IP and MAC addresses for a new and/or factory reset Sonos product during setup.
2. You can setup “reserve” IP Addresses for your Sonos (or any Wi-Fi device) later; as a fun project 😊
3. The best encryption is WPA2/WPA3 Personal. If you have devices that require WPA encryption you may want to consider upgrading them. 
4. It’s best not to give each WiFi band a separate SSID. Use the same SSID for all bands and let your devices (including Sonos) choose the band they want to connect to. 
5. Do not engage any type of “smart connect” or “band steering” in your router
6. Turn off “AirTime Fairness” in you router 

Regarding your setup issues I suggest...

Factory reset the Era 300’s and Sub then follow the setup instructions below.

Era 300’s

1. In the app select “Add speaker or component” for each Era 300 one at a time.
2. Give each a different room name. I suggest “Era 300 One” and “Era 300 Two”. By doing so you don’t waste a legitimate room name that you may need in the future.
3. Go to the room with the Arc and select “Add Surrounds” and follow the directions

Sub 3

1. In the app select “Add speaker or component”.
2. The app will detect the Sub 3.
3. Once added the app may ask if you would like to add it to the room with the Arc or another room that is capable of using the sub. You would select the room with the Arc.
4. If the app doesn’t prompt you...then go to the room with the Arc and select “Add a sub” and follow the directions

Do you currently have 1 room, which has the Arc, Sub and 2xEras associated to that room? 
 

Have you checked all devices - speakers and controllers - are up-to-date?

Have you tried refreshing your system by powering down all speakers and routers? If not, do so. Power up the router first and wait until it is fully restarted and the wifi signal is established. Then power the Arc, and when it’s fully running do the Sub and then the Eras. 

I have replied above all the points you have mentioned.  I am point to find the Sonos Boost device that might help.

Yes Nik9669a, did all of that too.

The Boost should not be necessary. Are you using an ISP supplied router/modem combo box in addition to another single router or mesh setup? Also, what country are you in as network gear differs.

I am using a gaming router GT-Be98 Pro, which i have not had any issues after upgrade. I just suspect that it might be the new software upgrade is the culprit..

So you’re using an Asus router. I use three Asus routers in an AiMesh setup Wi-Fi 7. I have 31 Sonos units with no issues and no Boost is needed. BTW … I’m running the latest Sonos updates for the App and hardware.

However, you didn’t answer my question completely. Who is your ISP and what equipment have they provided. We need precise information about your network to assist. If you are unwilling to provide that information then I suggest you call Sonos tech support.

​@nahzd 

Just to clarify….

The questions asked by me or other members are to gain information about your setup and network. If you’ve done everything that I and ​@Airgetlam and ​@nik9669a have suggested; and you say all Sonos is up-to-date, then there are clearly local network issues involved.

The information you provide (when asked) needs to be precise. You are not providing that type of information.

For example you stated that you have a GT-Be98 Pro router. I was only able to determine that you are using an ASUS router due to the fact that I use the same router. Do you think that everyone knows that the GT-Be98 Pro is an ASUS router? 

I asked about your ISP and what equipment they have provided. That’s critical information that you seem reluctant to provide.

I assure you that adding a Boost will not resolve your issues. You would essentially be creating the SonosNet which BTW the Era 300’s would ignore if being used as stand-alone speakers. 

So help us to help you by providing precise information when asked. We’re here to help.😊

Oh sorry, I am with Aussiebroadband and they didnt supply me any modem.

I have FTTP connectivity atm, so it is directly plugged to the router on the WAN port.

My suspicion is there is a network setting somewhere to disable proxy IP addresses, but not being familiar with either the ASUS, or the ISP equipment, that’s as far as any guesses would go. I’d certainly suggest another call Sonos Support to discuss it, with the hope that a more knowledgeable rep is reached, as both ​@nik9669a and ​@AjTrek1 have had excellent suggestions.

Thanks for the reply. I see you are in Australia as evidenced by your use of Aussie Broadband. To be honest I’m in the US and not familiar with the Australian network. Hopefully, someone more knowledgeable than I can assist. However, you might call Sonos Tech support for assistance.

I have provided my Wireless General and Wireless Professional settings used for my GT-BE98 Pro router.  As I mentioned earlier all bands use the same SSID along with the other settings I suggested. Good luck to get your Sonos connected.

​@nahzd: in your first post you said “Basically I did the LAN cable thing and yes it worked but I cannot affort to have my cable running across the floor as it was only a test”. You’ve also earlier said that you have wifi enabled on all of your speakers.
 

If the system works correctly when wired, but not when using WiFi, the issue must lie with your network settings. 

Going back a bit jjust in case others see this bit:

Hopefully the advice to get a Boost was from an AI program, not a human as it is so incredibly wrong.

1. The Boost creates Sonosnet, the 300s can't use Sonosnet.

2. The Boost is obsolete and provided a lower standard connection than current Wi-Fi. 

Many other lesser reasons too.

As I understand it, when wireless, surrounds are connected via a dedicated WiFi link created by the soundbar. A Boost will do nothing to the setup. 

I think it depends on the surrounds, older, Sonosnet capable ones will initially connect to the 2.4 gHz Sonosnet if present, then Wi-Fi if it isn't. They may also use that connection for updates as the soundbar and 5 gHz Sonosnet may be busy doing the update, that isn't documented that I can find.

Newer ones will likely do the same minus the 2.4 gHz Sonosnet option.

I was unaware that surrounds ever fell back to SonosNet. I thought part of the ‘make this a surround speaker’ was to ‘bond’ it to the soundbar, and the only ‘fallback’ available was both the surrounds and the soundbar being wired directly to the router.

Part of the challenge may be what we call SonosNet may not be what Sonos engineers call it. To me, SonosNet is the WiFi equivalent that a Sonos device creates for other speakers to connect to it, and excludes the 5Ghz connection between the soundbar and surrounds/subs. From what I understand, engineers at Sonos call any Sonos generated connection, wired or not, SonosNet. Which confuses me. Wired to me isn’t SonosNet, nor is a signal that can’t be seen such as the bonding between surrounds or Subs and the soundbar.

I'm going to try experimenting a bit and see if I can see anything.

I agree with most of what you said except…

My understanding is that the SonosNet is only created when a Sonos component is Wired back to the router; excluding Subs and Surrounds, Move and Move2. Otherwise Sonos is Wireless using home Wi-Fi.

It was further to my understanding that after wiring one product all Sonos would ignore home Wi-Fi and use the SonosNet created by the wired product.

I could be wrong 🤔

There are two Sonosnets, the 2,4 gHz we have known about for years, and the recently revealed tidbit that internal to Sonos the 5 gHz Sub/surround network is also called Sonosnet.

Only older Sonos establish the 2.4 gHz Sonosnet. If the 2.4 gHz Sonosnet is established speakers capabile (old ones) of using it will, if it has qn adequate signal in their location.

I look into the connection issue here:

https://en.community.sonos.com/advanced-setups-229000/investigating-the-sub-and-surround-connection-6933108?fid=229000&tid=6933108

I think the bottom-line for this thread is that the Boost or wiring the Arc to create the SonosNet is not the answer. The OP’s router is more than adequate to handle the Wi-Fi unless a Mesh setup is called for. As I said...I have the same router which is the latest tech for Wi-Fi 7 and none of the products listed by the OP should have issues connecting

I honestly believe there are tweaks that need to be made with the router in order to accommodate the Aussie Broadband NBN infrastructure. A call to local customer support may help and/or to Sonos Tech Support. 

As I recall this is the second thread with issues involving Aussie Broadband.

Thanks for the reply. I see you are in Australia as evidenced by your use of Aussie Broadband. To be honest I’m in the US and not familiar with the Australian network. Hopefully, someone more knowledgeable than I can assist. However, you might call Sonos Tech support for assistance.

I have provided my Wireless General and Wireless Professional settings used for my GT-BE98 Pro router.  As I mentioned earlier all bands use the same SSID along with the other settings I suggested. Good luck to get your Sonos connected.

 

 

Thanks for this. Initially these were my setup but having different SSID names. Are you saying that they should only have 1 SSID & password including the 2 6ghz? have you still created 1 guest network with a different name?  Did you also remove the Wifi7 Mode in this case and/or enable MLO?

​@AjTrek1 

I Did change the SSID to one name for all. To start off, I factorry reset the arc and sub. I was successfully able to add them but after trying to pair them, same results: