Skip to main content
Smokpw
Contributor I
July 31, 2022

Problems with SUB bass and new update 14.12

What happened with a bass after new update??

The sub is present but it is a different bass now. Like no real sub bass was present even if I crank it up in the app. It is not only the volume issue. IT IS A SOUND QUALITY THING!!!

The bass feels cheap now. I am listening to lot of music and now I can’t stand the sound.

SONOS can you fix it?? Or should I sell my system?

Bring back the HiFi sound!!! Bring back the sub bass!!!

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    30 replies

    Show previous replies
    CableguyDK
    Lyricist I
    October 12, 2022

    Still waiting for the update to fix the issue with arc and sub after update 14.12. 

    I have turned off Trueplay - but it is still not the same low sub frequency and premium Sonos sound I have paid a lot to get.😢

      Ken_Griffiths
      Ken_Griffiths
      October 12, 2022

      Still waiting for the update to fix the issue with arc and sub after update 14.12. 

      I have turned off Trueplay - but it is still not the same low sub frequency and premium Sonos sound I have paid a lot to get.😢

      Have you contacted Sonos Support about your sub issue, as by all accounts, switching off Trueplay should restore the sub frequency output as outlined in this video. It might be the case you coincidentally have a fault. Perhaps submit a diagnostic report and speak with staff via this LINK.

      It might also be helpful to report back here with their findings. 

      Ajseps
      Lyricist III
      October 17, 2022

      Anyone have an update as to when the next update will be? Will this issue be resolved? Tired of having to turn my system up to 75-80 just to hear it. 

      LMrcpa123
      Avid Contributor II
      October 17, 2022

      Anyone have an update as to when the next update will be? Will this issue be resolved? Tired of having to turn my system up to 75-80 just to hear it. 

      Tomorrow there will probably be an update of some sorts. Who knows if that update will fix the problem. 

        Jagielak
        Trending Lyricist I
        October 18, 2022

        If there is no fix this Thursday then there will be a lot of crazy mad people , even Peter pee said he will make a new video about it if they won't fix by then. I dont think they understand how big of a mess they made with that horrible 14.12 ... Audio company that don't care about its audio reproduction... should revert everything back to 14.10 asap but they never did , obviously midget mini sub to be blamed by that ..  

        Ajseps
        Lyricist III
        October 18, 2022

        Has anyone updated? Haven’t had a chance to since I’ve been at work. Really hope there’s a fix for this awful mess. 

        Airgetlam
        Airgetlam
        October 18, 2022

        There’s a whole thread about this here: 

         

        Bruce
        Corry P
        Corry P
        Sonos Staff
        October 19, 2022

        Hi all,

        Thank you for your continued discussion. We’re really happy to be able to tell you that today we’ll release an update that will include fixes to the issues that resulted from the 14.12 software update with Enhanced Clarity for Arc.In the 14.12 release, we made a change to Arc’s sound profile to improve dialogue clarity and the overall sound experience.  Since that update, some users whose configuration included a Sub have experienced two issues:

        1. Users of Arc would find the same volume settings resulted in lower output volume. Whilst the maximum volume and bass capabilities were unchanged, volume settings in the lower regions resulted in a quieter sound than before the update
        2. Users of Arc, Beam and Ray would find their Sub output is lower than desired after performing a new Trueplay tuning.

        (Home theatre configurations without a Sub were unaffected, including standalone soundbars and those bonded with surrounds only)

        With the 14.18 software update, both of these issues have been addressed, and the Enhanced Clarity for Arc adjustments are retained. There was a clear preference within our community for the previous volume settings, and these have been restored. This will be apparent immediately after updating to 14.18. The Trueplay issue has been fixed. Customers who experienced a lower Sub level after performing Trueplay after updating to 14.12 will need to update their systems and then perform a new Trueplay tuning in order to address these improvements in their system. Customers will hear a more powerful low end response, meaning any Sub level adjustments made after 14.12 should no longer be required.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          QMac
          Contributor I
          October 23, 2022

          I updated to 14.18 and now my dual sub with Arc setup is nearly without any sound from the subs. I turn the subs on and off and barely hear a difference. Fix it Sonos. This is nonsense. 

          buzz
          buzz
          Grand Maestro
          October 23, 2022

          I suggest that you reboot SUB’s and ARC.

          Terms & ConditionsAccessibility statement