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Problem with TruePlay. What to do?

  • 29 December 2020
  • 8 replies
  • 488 views
L
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Hi,

After installing my two Sonos One SL coupled with my Sonos Arc, I realize a small problem.

Indeed, before using TruePlay, the 2 One SL have the same volume. Only, after using TruePlay, the Sonos One SL on the left sounds much louder than the other. I tried to turn TruePlay off and on again and the difference is striking. I also tried to reuse TruePlay several times by doing different gestures. But nothing helps.

I suspect the sloped ceiling of distorted TruePlay. But what to do ? Plus, TruePlay is a big improvement on Sonos Arc, so I can't do without this one.

As for my setup. The Sonos Arc sits 8.85ft from the sofa at a height of 1.6ft. As for the two One SLs, they are 5.5ft apart and 4.60ft from the ground. I have put pictures for you to make it more meaningful:

https://i.postimg.cc/wgKZGG2Q/20201221-173920.jpg
https://zupimages.net/viewer.php?id=20/53/vb45.jpg
https://zupimages.net/viewer.php?id=20/53/vb45.jpg

Thank you !

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Best answer by Le_Cee 4 January 2021, 14:20

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8 replies

Mark P
Userlevel 5
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Hi @Le_Cee.

Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you.

The sloped ceiling surely impacting the true play, since it’s scanning the surroundings of the speakers.

Can you try to calibrate the balance surround speaker?

  1. From the Settings tab, tap System.
  2. Under Products, tap the Sonos home theater room.
  3. Under Sound, tap Surround Audio.

Use this to tell Sonos how far away your surround speakers are from your main listening position. Balancing your surround speakers will adjust the overall volume of TV and Music playback on the surround speakers.

Let us know if it works. If you need help with any other information, please be sure to let us know.


 

 

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L
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Hi @Mark P and thank you for your answer,

I have tried to do this before. The problem is that once TruePlay is finished, this option is grayed out. So I can no longer use the balance to adjust.

Ken_Griffiths

Hi @Mark P and thank you for your answer,

I have tried to do this before. The problem is that once TruePlay is finished, this option is grayed out. So I can no longer use the balance to adjust.

When you begin HT trueplay tuning it has two different parts to it, the first being to balance the speakers for where you normally sit/listen. If the shape of the room/ceiling is causing a balance issue, then perhaps experiment a little and try different seated locations until you find a happy balance that works for your actual (true) seated position and hopefully the sound out/balance will then be okay going forward. I hope that assists.

L
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Hi @Mark P and thank you for your answer,

I have tried to do this before. The problem is that once TruePlay is finished, this option is grayed out. So I can no longer use the balance to adjust.

When you begin HT trueplay tuning it has two different parts to it, the first being to balance the speakers for where you normally sit/listen. If the shape of the room/ceiling is causing a balance issue, then perhaps experiment a little and try different seated locations until you find a happy balance that works for your actual (true) seated position and hopefully the sound out/balance will then be okay going forward. I hope that assists.

 

I just realized that one of the two speakers was slightly lower. Also, I noticed that by orienting the left speaker more to the right and the right speaker to the left rather than orienting them both towards the center, it gave more surround effect and especially that equalized them it seems.

Sonos is apparently very precise. It now looks like this:

​​​​​​​https://zupimages.net/up/21/01/ddy6.jpg

AjTrek1
Userlevel 7

Hi @Le_Cee 

Interesting that the speaker orientation had a marked improvement on your surround speakers. However, it does make sense not so much regarding the height of one versus the other (which in the picture appears negligible) but certainly the inward toeing of the speakers. 

Unlike L/R front speakers in a stereo music setup Rear Surround speakers are meant to project sound in a forward straight line relative to their placement as opposed to an intersecting direction to create a sweet spot. Surround speakers want to use the widest space possible to create the surround effect. Angling the speakers inward  tricked TruePlay into thinking the surrounding space was much smaller than it actually is. Factor that with the sloping ceiling...well I believe you see my point. 

Glad you were able to sort things out.

Cheers!

 

Together Everyone Achieves More = T.E.A.M.
L
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Hi @AjTrek1

I actually relied on advice from YouTuber Peter Pee, who I find gives a lot of information about Sonos!

https://www.youtube.com/watch?v=viKETvlmDX4

I admit, however, that I have not tested with the 90 ° speaker parallel to the screen!

As for the height of the speakers, I don't know if they really had an influence or not but I solved the problem by trying to create the most perfect equality possible in order to form an opinion before hanging them permanently .

AjTrek1
Userlevel 7

Hi @AjTrek1

I actually relied on advice from YouTuber Peter Pee, who I find gives a lot of information about Sonos!

https://www.youtube.com/watch?v=viKETvlmDX4

I admit, however, that I have not tested with the 90 ° speaker parallel to the screen!

As for the height of the speakers, I don't know if they really had an influence or not but I solved the problem by trying to create the most perfect equality possible in order to form an opinion before hanging them permanently .

Peter Pee is an excellent source. BTW… the link to your last picture was not active. Therefore I didn’t see your final setup.

Together Everyone Achieves More = T.E.A.M.
L
Badge

Hi @AjTrek1

I actually relied on advice from YouTuber Peter Pee, who I find gives a lot of information about Sonos!

https://www.youtube.com/watch?v=viKETvlmDX4

I admit, however, that I have not tested with the 90 ° speaker parallel to the screen!

As for the height of the speakers, I don't know if they really had an influence or not but I solved the problem by trying to create the most perfect equality possible in order to form an opinion before hanging them permanently .

Peter Pee is an excellent source. BTW… the link to your last picture was not active. Therefore I didn’t see your final setup.

 

Ah, indeed!

https://zupimages.net/up/21/01/ddy6.jpg

What do you think ?

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