I’m a novice with sound issues. I have a recently purchased a Beam, which I have been playing with my Samsung TV sound output. Because of space issues the Beam soundbar is on a shelf to the right of the TV, which results in a one directional sound when watching TV. I now have purchased a Sonos 1 (2nd Gen) and placed it on a shelf to the left of the TV in an attempt to get a more balanced sound output. I gave the Beam and the Sonos 1 different “room” names and “grouped” them as per the app instructions. I then set the volume levels in the app to the same settings and confirmed that the TV sound was coming out of both speakers. The trouble is that when watching TV, the volume of each speaker keeps changing. Each gets very quiet for a time at different times while watching. They quiet to the point that it seems to the listener that the sound has gone off in one of the speakers. It hasn’t, however. it just gets very quiet relative to the other speaker. QUESTION: Is there a way to keep the volume of each speaker locked in to maintain the same volume level at all times after an initial setting through the app or otherwise?
Answered
Playing Beam and single Sonos One with TV sound output
Best answer by Airgetlam
I’d guess, based on your further comments, there may be some interference between the Sonos One and the Beam….but in general, being digital devices, it should either play, or not play, and not vary in volume. You may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.
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