Hallo,
I have a problem, my speaker Sonos playbase makes a short repetitive beeping sound. I can't find on the internet what this means.The speaker is also not found by the app. Holding the connection button did not give any results.
Hope somebody familiar with this problem and can help
Best answer by nik9669a
It may be better to generate a diagnostics report and contact Sonos support direct.
It may be better to generate a diagnostics report and contact Sonos support direct.
+3Best solution - contact support via chat - Support Chat
There Bot, but it will provide you to human.
p.s. Also you can perform Hard reset to unit and setup it from scratch - Reset Your Sonos
I would do a hard boot which is holding the lit area and at the same time plug the speaker in. I did that with a gen3 sub and it stopped making the popping sound if it’s similar. So sound comes out normally when listening to music or tv? Just curious. Good luck
Thank you for your answers. Just to clarify, the speaker does not react to hard reset or any presses. Also, connecting with the optical cable did not work.
As soon as I turn on the power, there is a quiet pinging sound, and it seems to me that it is not coming from the speakers.
+3Looks like hardware issue.
Best way - Contact support
Despite suggestions above, it’s better not to do a factory reset unless Sonos advises it. It’ll delete any info that might help identify the fault.
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