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stlguy
Trending Lyricist I
May 12, 2026
Answered

Playbar won't recognize new (2025) Hisense Model 55QD7QF fire tv remote. Any help?

My old Playbar isn’t recognizing the remote on my new Hisense Model: 55QD7QF.  It worked fine with the LG tv remote that I just replaced.  I tried changing remotes with the S1 app to no avail.  Any suggestions are much appreciated.  Thanks for your time.

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Airgetlam
AirgetlamAnswer
May 12, 2026

Chances are high that the Hisense isn’t yet set up for IR use, you likely need to go into the settings on the TV to change it. Check the TV’s manual for IR (InfraRed) settings on the remote. 

Bruce
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7 replies

Airgetlam
AirgetlamAnswer
May 12, 2026

Chances are high that the Hisense isn’t yet set up for IR use, you likely need to go into the settings on the TV to change it. Check the TV’s manual for IR (InfraRed) settings on the remote. 

Bruce
    thecurtisb
    Lyricist I
    May 13, 2026

    On my Hisense U6 TV, I had to go to Settings > Equipment Control > Soundbar and then it took just 3 sec to set up the remote.

      stlguyAuthor
      Trending Lyricist I
      May 18, 2026

       

      On my Hisense U6 TV, I had to go to Settings > Equipment Control > Soundbar and then it took just 3 sec to set up the remote.

      This didn’t work for me.  Do you have an old (original) Playbar like I do, or another Sonos Soundbar?

      stlguyAuthor
      Trending Lyricist I
      May 18, 2026

      Chances are high that the Hisense isn’t yet set up for IR use, you likely need to go into the settings on the TV to change it. Check the TV’s manual for IR (InfraRed) settings on the remote. 

      I don’t have this option in my Hisense menu.  

      Airgetlam
      Airgetlam
      May 18, 2026

      Have you checked with Hisense’s CS group? There should be a way to change the remote to IR. It should be covered in the TV’s manual, many TVs handle it via settings on the TV, but not all. If it isn’t mentioned in the manual, then their CS group should be able to help.

      Bruce
        buzz
        buzz
        Grand Maestro
        May 18, 2026

        The generic approach that works with almost any TV remote is to configure the TV remote to control Volume on an arbitrary A/V system, then configure PLAYBAR to respond to those codes. In a growing number of TV’s there will be a “SONOS” manufacturer available on the TV remote setup menu. While.it’s not mandatory to use this manufacturer, it’s a nice easy, safe option.

          stlguyAuthor
          Trending Lyricist I
          May 24, 2026

          Somehow, it’s working now, but with the optical input, (which I’d already tried to no avail).  Honestly I don’t know what I did this time that was different from the last, but it’s working now.  Apologies that I cannot post some sort of solution to the problem as I really don’t know what the fix was.  Thanks to everyone who responded, I appreciate your input!

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