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Trending Lyricist I
April 30, 2026
Answered

Play:1 speakers in surround system cannot control volume

I have a surround sound system of a PlayBar, Sub and two Play:1 speakers for TV and streaming. Since the last update I’ve had some issues.

When trying to mute the sound or change the volume via the buttons on the Play:1s, the green light comes on then goes out and nothing happens. If I restart the speakers, they will work for a short while and then fail again. They are performing normally otherwise and are visible in the app as part of the system.

I just remembered another issue. When I restart my Mac, the Sonos app can’t find the speakers until I go to System Settings > Privacy & Security > Local Network and flip the Sonos switch off and on. I know this is a known issue as I found the answer here when it first happened. I don’t know if that is an Apple or Sonos responsibility.

Finally, just to say that when logging in here, there was an error message I didn’t record (sorry) but a page refresh let me in.

 

Anyway, thanks for reading this. It’s just the first one that I need help on as the others are manageable for now.

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AjTrek1
AjTrek1Answer
April 30, 2026

Surrounds speakers should not be wired via Ethernet. They receive needed information from the proprietary 5Ghz frequency transmitted by the Playbar.

Also, speakers setup as surrounds cannot generate the SonosNet which is generally the purpose to wire a speaker rather than using a Sonos Bridge (outdated and obsolete) or the Sonos Boost.

I suggest you remove the Ethernet from the Play 1. Then in the app remove both as surrounds from the Playbar and set them up as surrounds again. 

Together Everyone Achieves More = T.E.A.M.

18 replies

MoPac
Headliner III
April 30, 2026

Just guessing here.  I believe if the ONEs are “bonded” to the PlayBar as surrounds the volume controls on the ONEs would not be expected to work.

loughorAuthor
Trending Lyricist I
April 30, 2026

Hi. The volume level and mute worked on the whole system until recently from either of the rear surrounds buttons. As I said, functionality comes back if I power them off/on but that is getting stale.

AjTrek1
April 30, 2026

Hi

Regarding your main issue please note that new updates for the App and hardware were recently released. If you’ve already installed them then try this

  1. Unplug your Sonos
  2. Reboot your router and let it come back
  3. Plug in your Sonos and let them come back
  4. Open the Sonos App and select Join an Existing System (best done using your phone or tablet)
  5. Test your Sonos

Your 2nd issue is Mac and Sonos related.

  1. Make sure that UPnP is enabled in the Sonos app
  2. Have you updated the MacOS?

Your 3rd issue is something that happens on occasion. I get it also more times than I’d like. Very frustrating. I’ve mentioned it to the Moderators as IMO it’s a GainSight issue. Full disclosure it started happening on my devices about a year ago. I’ve gotten the error on iOS, MacOS and WinOS.

Together Everyone Achieves More = T.E.A.M.
loughorAuthor
Trending Lyricist I
April 30, 2026

Hi. Everything has been restarted recently (within the last week - the Sonos and Mesh router system and other stuff) so I’m not thinking of doing it again.

I assume you mean the Mac app for issue 2. I can’t see a mention of UPnP anywhere in Sonos > Settings. I can live with that being a hiccup for now as it is only after a Mac restart and I’m hopeful it will be fixed sometime soon.

AjTrek1
April 30, 2026

Hi. Everything has been restarted recently (within the last week - the Sonos and Mesh router system and other stuff) so I’m not thinking of doing it again.

I assume you mean the Mac app for issue 2. I can’t see a mention of UPnP anywhere in Sonos > Settings. I can live with that being a hiccup for now as it is only after a Mac restart and I’m hopeful it will be fixed sometime soon.

That’s your choice regarding the restart of Sonos. However, it has to be done in the order outlined. You also have the option to run a diagnostic within 10 minutes of the next occurrence, make note of the reference ID and call Sonos tech support.

Find how to set UPnP at the link:

https://support.sonos.com/en/article/adjust-connection-security-settings
 

Together Everyone Achieves More = T.E.A.M.
loughorAuthor
Trending Lyricist I
April 30, 2026

Thanks on the UPnP. iOS app :D  The two settings mentioned in that link were both ON. That’s not an obvious place to go hunting, at least not to my mind.

I’ll hold out and hope the next Sonos and/or macOS updates help. It worked for many, many years and only ‘broke’ recently. I thought I’d ask to see if it wasn’t just me. Seems it may be.

Stanley_4
Grand Maestro
April 30, 2026

As long as the network refresh was done after the update was applied it shouldn't be a problem. If it was done before the update it may need to be redone.

If  the refresh is needed too often to be convenient reserving DHCP addresses for all Sonos usually eliminates the issue. 

loughorAuthor
Trending Lyricist I
April 30, 2026

It was done after. I had issues with a ‘smart’ device so did the mesh power thing for that. Sonos has also been done a few times just to see if that helped but now it hasn’t, I thought I’d look in here. It’s weird how it can be cured by restarting the Play:1s but only for a short while. Regarding them, one is on Ethernet and the other is wireless because I can’t wire that one. I mention that because they are both misbehaving, it isn’t likely to be that. Or so I think.

AjTrek1
AjTrek1Answer
April 30, 2026

Surrounds speakers should not be wired via Ethernet. They receive needed information from the proprietary 5Ghz frequency transmitted by the Playbar.

Also, speakers setup as surrounds cannot generate the SonosNet which is generally the purpose to wire a speaker rather than using a Sonos Bridge (outdated and obsolete) or the Sonos Boost.

I suggest you remove the Ethernet from the Play 1. Then in the app remove both as surrounds from the Playbar and set them up as surrounds again. 

Together Everyone Achieves More = T.E.A.M.
jgatie
April 30, 2026

Yeah, wiring surrounds is not recommended.  Though it may not be intuitive, an Ethernet connection is actually slower than the one way, direct 5 GHz connection between the soundbar and sub/surrounds.  Ethernet still has to hop back to the router whereas the direct connection does not, and that can cause all sorts of connection problems.