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Aitchie
Contributor II
July 26, 2023

PLAY 1 original with BEAM GEN 2

OK, I am about to pull my hair out and bin this SONOS. . but before I do this, can someone please help me. 

I have 4 Play 1 Originals. ( admittedly dated now but they are only speakers) and have just bought a SONOS beam two as the Play 5 does not have an optical cable, ugh! and there is an issue. 

 

Anyways, I digress, can anyone please help me set up the SONOS BEAM GEN 2 with my PLAY 1 gen 1 please, it says there is an option for surround sound but the APP 2 cannot see them speakers.. 


This system is becoming way over complicated to be honest, was great when they started but now, they are getting on the band wagon.. and stuff not compatible. 

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15 replies

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AitchieAuthor
Contributor II
July 27, 2023

humm, then there is something wrong with mine as they do not work on the S2, after so so many attempts. it’s getting to the stage where I have had to come here.

 

buzz
buzz
Grand Maestro
July 27, 2023

Power down the BEAM, close the S2 controller, and start the S1 controller. Can you then operate the PLAY:1’s?

buzz
buzz
Grand Maestro
July 27, 2023

Can you operate BEAM with the S2 controller?

Airgetlam
Airgetlam
July 27, 2023

All PLAY:1s can run S2, they have enough RAM to do so. There havebeen reported (rarely) instances where the update procedure gets ‘confused’ if both sets of operating systems are running. Try powering down all your S2 devices until the PLAY:1s are updated, then you can add them to the existing S2 system (your Beam) as necessary.

Or, you could just call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

 

Bruce
    AitchieAuthor
    Contributor II
    July 27, 2023

    Excellent, thank you so much to everyone on here, you’ve restored some faith in Sonos, and I’ll power down everything and start again today.

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