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Ruben242
Contributor I
November 13, 2024
Answered

Orginal Arc sound bar and Sub

So, I’ve have the very first soundbar Sonos has made along with the some of the surrounds like Sonos 5 speakers.  Unfortunitly,  they were deemed unsupported after a while, so I was unable to make them work. I actually trashed them and it was so hard to see them go.  Just this past year I purchased another set… this time an Arc soundbar + sub.  It’s only been a year and now both also deemed unsupported.  Wow, what a waste of money on my part even though I love the sound they produce.  NOW,  Sonos has a newer Arc Soundbar and Sub, BUT I don’t want to purchase another pair for a crazy amount again!!  It hasn’t even been that long since I purchased my last set. Then to only give me 15% off for another speaker??? fml!! My question … will my Arc and Sub not work too after a while like my original set since they will not support it with new software? 

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jgatie
jgatieAnswer
November 13, 2024

Where did you get the idea that an original Arc + Sub are “deemed unsupported”?  Both are fully supported by the latest Sonos S2 app and haven’t been degraded in any way, nor will they be in the future.  Sonos will support old devices for at least 5 years after their last sale date (often much longer), and the Arc is still on sale to this day. 

Matter of fact, Sonos’ S2 app still supports the very first soundbar, the Playbar.  Whomever told you that device was “unsupported” was incorrect.  Are you sure you mean the term “unsupported”? 

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3 replies

jgatie
jgatieAnswer
November 13, 2024

Where did you get the idea that an original Arc + Sub are “deemed unsupported”?  Both are fully supported by the latest Sonos S2 app and haven’t been degraded in any way, nor will they be in the future.  Sonos will support old devices for at least 5 years after their last sale date (often much longer), and the Arc is still on sale to this day. 

Matter of fact, Sonos’ S2 app still supports the very first soundbar, the Playbar.  Whomever told you that device was “unsupported” was incorrect.  Are you sure you mean the term “unsupported”? 

    Ruben242Author
    Contributor I
    November 13, 2024

    Ah, good to hear.  I heard it somewhere at a store, but glad it’s not true.  I think my Arc and Sub sound amazing and i hope they don’t stop supporting it for a while.  Thanks for the info @jgatie !

      Airgetlam
      Airgetlam
      November 14, 2024

      Never trust anything heard at a store. Their mission and income is to sell you something, anything, ‘new’. Always check the data you hear with multiple sources. 

      Bruce
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