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Lizzya
Contributor I
June 4, 2024

optical audio cable

  • June 4, 2024
  • 14 replies
  • 489 views

I have a brand new ray, and I followed the instructions and hooked in the optical audio cable to the back of the ray and into the audio output on my TV. I’ve been try to use the app to have it read that particular thing and it won’t read it, and I can’t therefore set up my, remote control to control the sound. I’ve unhooked and re-hooked it several times and yet I still can’t figure out what else I might need to do to get it to work. Any recommendations would be helpful. I’ve been on hold with the Sonos technical support for an hour now.

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14 replies

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LizzyaAuthor
Contributor I
June 4, 2024

It’s a Samsung model un55f6300af. Suggestions. I’m still out of the house, but I will try any of your suggestions when I get home later.

LizzyaAuthor
Contributor I
June 4, 2024

I have tried all of your suggestions and also done some research online and it doesn’t look like this TV is compatible with the Sonos Ray, at least not the optical cable. I can’t find anywhere on the TV remote that lets me into anything close to being able to turn on the optical cable. This is my first time using a community chat room and I want to thank you all for your responses. I do appreciate all of the suggestions. 

Airgetlam
Airgetlam
June 4, 2024

The item you might be looking for isn’t on the remote, but instead on the settings of the TV set, under (I would expect) Audio. Probably labeled something like Digital Output, although that’s a guess. I haven’t downloaded the operating manual for the TV. 

Because you’re using an optical cable, you do have to make sure the TV set is sending a Dolby Digital signal, and not trying to send a Dolby Digital Plus, DTS, or Atmos signal. Which means not only changing the settings in the TV set, but probably each device connected to the TV with an HDMI cable. 

Bruce
LizzyaAuthor
Contributor I
June 4, 2024

Thanks Bruce. I did try changing everything from the TV remote, but there is nothing like what you’re speaking about on my TV. It’s an older TV.
 

Lizzya

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