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Maldof
Contributor I
April 20, 2025
Answered

on a playbar and sub gen3 +gen 3 audio level issue's

Hi just to ask if any one has experienced issues 

On any set up with sub 3 gen + sun 3 gen ? I did have a main set up l8ke this and the second sun it lower volume  them the first ones , but I discovered thr second and setup in another room and work fine, I even try other subscribers but same issue, second one it's lower them the 1st one any body with this issue?

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Corry P
Corry PAnswer
Sonos Staff
April 24, 2025

Hi ​@Maldof 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with your second Sub not sounding as loud as the first.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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6 replies

Rhonny
Prodigy III
April 20, 2025

Have you tried running Trueplay to see if it helps balance them?

MaldofAuthor
Contributor I
April 20, 2025

Hi , yes I been trying changing  evrething, from update network,disinstal of app and star from scratch, change settings on phase, but so far no luck, even change bar and sub from another room and problem persistent its there 

    Rhonny
    Prodigy III
    April 20, 2025

    You say yes, but have you specifically run Trueplay?

    MaldofAuthor
    Contributor I
    April 20, 2025

    On the app from my android  phone , does not show me the truplay feature 

     

    Corry P
    Corry PAnswer
    Sonos Staff
    April 24, 2025

    Hi ​@Maldof 

    Welcome to the Sonos Community!

    Sorry to hear of this issue you are having with your second Sub not sounding as loud as the first.

    I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    MaldofAuthor
    Contributor I
    April 24, 2025

    Hi , 

    Yes i have firts contact support  since 15/01/25 but as today they still working on a solution, i think there's no many costumers experience  this type of issues , one's they have a real solution I will update it for future reference, 

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